Sr. Vcs Customer Success Specialist

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 552 days ago

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. You will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring satisfaction, and resolving concerns.

Responsibilities

• Account Management: Be the main point of contact for vecinos, foster open communication to build trust and long-term relationships. Address inquiries, requests, and complaints via email, phone, and in-person meetings. Manage accounts from CTS to DOAs to final delivery of the property title in the vecino's name. Cultivate relationships with key stakeholders to ensure timely delivery per specifications and quality standards. Provide quarterly project progress updates. Act as a liaison between vecinos and internal teams. Ensure communications comply with company standards. Maintain accurate records in databases and monitoring systems. Submit reports to the Team Lead as required.
• Collection Support: Collaborate with the collection support group to meet annual targets. Facilitate communication with vecinos regarding bank loan status. Proactively identify and contact accounts with delinquent payments or non-compliance.

Requirements

• Bachelor's degree in Business Administration, Customer Service, or related field (preferred)
• Minimum of 1 year of experience in customer service or account management
• Excellent communication, interpersonal, and relationship-building skills
• Strong problem-solving and conflict resolution skills
• Highly organized and detail-oriented; proficient in Microsoft Office
• Ability to work independently and as part of a team
• Positive attitude and passion for exceptional customer service

Why Join Us

Opportunity to impact homeowners' experience in a supportive environment focused on building vibrant communities. Check our website for other vacancies and follow us on LinkedIn/Facebook/Twitter/Instagram. Disclaimer: We will never ask for money to process or consider applications; contact our office if you encounter any such requests.

Associate, Customer Success Manager

Taguig, National Capital Region Monroe Consulting Group Philippines

Posted today

Job Description

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global provider of financial markets data and infrastructure. The Associate Customer Success Manager connects clients to the company’s portfolio of products and solutions, guiding them through onboarding, adoption, and ongoing success.

• Key Responsibilities: Define client outcomes; conduct onboarding and adoption activities; educate customers on content and technology; monitor usage data and health gauges; collaborate with product, sales, and account management on opportunities; ensure value and retention; build strong relationships with decision-makers and users.
• Key Requirements: Collaborative communicator with a customer-first attitude; self-starter in a fast-paced environment; experience facilitating customer meetings; strong project management, technical, and problem-solving skills; passion for financial markets and customer success.
• Salary: Php45,000.00 - Php50,000.00 per month
• Schedule: 8-hour shift; Supplemental Pay: 13th month salary

Admin/Customer Success/Escalations Specialist

Remote position

Job Description

This role focuses on client success and escalations, handling service recovery, coordinating certificate releases, and ensuring accurate student allocations. It involves maintaining records, collaborating with operations, and acting as a liaison between students, RTOs, and internal teams. This is a remote position.

Key Responsibilities

• Handle escalated customer issues and service recovery calls
• Coordinate with RTOs for timely certificate releases and accurate student allocations
• Maintain meticulous escalation records; collaborate with operations to improve service delivery
• Monitor refunds processing and certificate releases; ensure smooth communication across stakeholders

KPIs

• Count of positive reviews
• Accuracy and timeliness of cancellation refunds
• Certificate releasing accuracy

Qualifications and Skills

• Proven client-facing experience in customer support or client success
• High attention to detail; ability to multitask in a fast-paced environment
• Strong interpersonal and written/verbal communication
• Problem-solving mindset; ability to work collaboratively and independently
• Track record of meeting performance metrics

Benefits WORK FROM HOME FOREVER; AU MORNING SHIFT; incentives including hotel buffet experiences; health insurance after 1 year; international travel incentive.

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