Software Support Specialist

23 hours ago

Ilocos Sur Philippines Buscojobs Full time

Overview

LSEG is the world's leading source of intelligent information for businesses and professionals. By joining the Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies. Our team understands clients' quantitative requirements from data to workflow needs, and we articulate, construct, and demonstrate the best solution set for customers. We act as platform and content authorities to build sophisticated data calculations and workflows tailored to customer requirements, and we communicate benefits, insights, functionality, and usability of our solutions. We contribute to our proposition internally through partnerships with internal groups to fix issues and develop and test new features.

Responsibilities
  • Provide direct specialized customer service support to analysts, researchers, and quants at major investment firms, banks and hedge funds.
  • Assist clients in understanding, extracting, and correctly using LSEG data and third-party data from centralized relational databases (SSMS, Oracle, Snowflake) for back-testing models.
  • Quality check, research, code scripts, and answer client inquiries on content and database functionality; collaborate with vendors, content specialists, developers and product managers to resolution.
  • Build and foster relationships with existing clients through training, meetings, implementation support, case management, and timely assistance in financial research projects and model development.
  • Improve the customer experience by advocating for and testing new product features and promoting increased product usage in client workflows.
  • Meet with Sales and prospective customers, gather product and integration requirements, demonstrate platform capabilities, and assist in onboarding new business.
Qualifications
  • Bachelor of Arts/Bachelor of Science from a top university in Engineering/Computer Science, Finance, or Mathematics.
  • Knowledge of analytical tools and databases; experience with Microsoft SQL, Oracle, or Snowflake coding.
  • Experience with equity markets and data content; understanding of general financial markets.
  • Experience in quantitative analytics / equity research / equity or credit risk or financial modeling.
  • Familiarity with statistics and econometric packages (SPSS, Minitab, Stata, SAS, Matlab, R).
  • Strong collaboration and communication skills with technical and non-technical personnel; ability to present effectively and provide ad hoc answers.
  • Curious mindset with excellent problem-solving skills.
Company Information & Diversity

LSEG is a leading global financial markets infrastructure and data provider. We value integrity, partnership, excellence, and change. We operate across 65 countries with a diverse workforce and are an equal opportunities employer. We provide accommodations as required by law and support sustainability and community initiatives through the LSEG Foundation.

Benefits & Privacy

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. Please review the privacy notice for details on handling personal information in accordance with data protection laws.

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