
Customer Support Manager
1 day ago
Client Support Analyst – Nasdaq Manila
Posted 1 day ago
What You Will Do
- Supporting a global team of Product Specialists by facilitating resolution of data issues and participating in ad-hoc data projects.
- Handling queries on data sets including estimates data, fundamentals, pricing, and ownership.
- Working with the source provider to ensure client queries are resolved timely and accurately.
- Documenting and tracking client interactions in Nasdaq's CRM system.
- With increased experience, direct client engagement will become part of the role.
What We Expect
- Bachelor’s degree in Business/ Economics or related field; 2+ years in a shared services environment preferred.
- Excellent English communication skills; ability to manage multiple tasks with attention to detail.
- Ability to work independently in a fast-paced environment; strong customer service orientation.
- Willing to work night shifts (8am-5pm US Pacific Time) and attend Nasdaq office in Taguig at least twice a week.
- Knowledge of Capital Markets and data governance is a plus.
What We Offer
- Autonomous but fast-paced environment with global impact.
- HMO coverage for self and dependents, stock purchase plan, retirement plan, annual bonus, and learning resources.
Does It Sound Like You?
Click Apply if your skills align; Nasdaq Manila is Great Place To Work certified.
Does not include all details from original posting.
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