Customer Success Specialist

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 552 days ago

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

• Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships. Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings.
• Manage accounts from turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to final delivery of the property title in the vecino's name.
• Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
• Provide quarterly updates on project progress to vecinos.
• Act as a liaison between vecinos and internal teams to resolve any issues efficiently.
• Ensure all communications comply with company standards, procedures, guidelines, and policies.
• Maintain accurate and up-to-date records in databases and monitoring systems for improved team efficiency.
• Submit reports to the Team Lead as required.
• Collection Support: Collaborate with the collection support group to ensure annual collection targets are met. Facilitate communication between vecinos and the collection support group regarding their bank loan application status. Proactively identify and reach out to accounts with delinquent payments, unresponsiveness, or non-compliance with requirements.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field (preferred)
• Minimum of 1 year of experience in customer service or account management
• Excellent communication, interpersonal, and relationship-building skills
• Strong problem-solving and conflict resolution skills
• Highly organized and detail-oriented with a commitment to accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and as part of a team
• Positive attitude and a passion for providing exceptional customer service

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people\'s lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website -

Associate, Customer Success Manager

Taguig, National Capital Region Monroe Consulting Group Philippines

Posted today

Job Description

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of one of the world’s largest providers of financial markets data and infrastructure and they are currently looking for an Associate Customer Success Manager.

Job Summary :

The Associate Customer Success Manager will connect their clients to the company’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of the company by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey.

Key Job Responsibilities :

• Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption and long-term loyalty
• Demonstrate and educate new customers on content and technology tailored to their workflow
• Monitor usage data, health gauges, and growth opportunities to create actionable insights and strategically pivot when necessary
• Collaborate with product sales and account management when new business opportunities are identified through adoption engagements
• Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth
• Build, maintain and leverage strong relationships with business decision-makers and users within each account to influence adoption

Key Job Requirements

• Collaborative, effective communicator, strong presentation skills, and a customer-first attitude
• A self-starter that thrives in a fast-paced environment and has a learn-it mindset
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner is a plus
• Strong project management, technical and problem-solving skills
• Passion for the financial markets, and Customer Success discipline

Salary : Php45,000.00 - Php50,000.00 per month

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary

Associate, Customer Success Manager

Taguig, National Capital Region Monroe Consulting Group Philippines

Posted today

Job Description

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of one of the world’s largest providers of financial markets data and infrastructure and they are currently looking for an Associate Customer Success Manager.

Job Summary :

The Associate Customer Success Manager will connect their clients to the company’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of the company by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey.

Key Job Responsibilities :

• Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption and long-term loyalty
• Demonstrate and educate new customers on content and technology tailored to their workflow
• Monitor usage data, health gauges, and growth opportunities to create actionable insights and strategically pivot when necessary
• Collaborate with product sales and account management when new business opportunities are identified through adoption engagements
• Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth
• Build, maintain and leverage strong relationships with business decision-makers and users within each account to influence adoption

Key Job Requirements :

• Collaborative, effective communicator, strong presentation skills, and a customer-first attitude
• A self-starter that thrives in a fast-paced environment and has a learn-it mindset
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner is a plus
• Strong project management, technical and problem-solving skills
• Passion for the financial markets, and Customer Success discipline

Salary : Php45,000.00 - Php50,000.00 per month

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary

Associate, Customer Success Manager

Taguig, National Capital Region Monroe Consulting Phils., Inc.

Posted today

Job Description

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of one of the world’s largest providers of financial markets data and infrastructure and they are currently looking for an Associate Customer Success Manager.

Job Summary :

The Associate Customer Success Manager will connect their clients to the company’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of the company by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey.

Key Job Responsibilities :

• Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption and long-term loyalty
• Demonstrate and educate new customers on content and technology tailored to their workflow
• Monitor usage data, health gauges, and growth opportunities to create actionable insights and strategically pivot when necessary
• Collaborate with product sales and account management when new business opportunities are identified through adoption engagements
• Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth
• Build, maintain and leverage strong relationships with business decision-makers and users within each account to influence adoption

Key Job Requirements :

• Collaborative, effective communicator, strong presentation skills, and a customer-first attitude
• A self-starter that thrives in a fast-paced environment and has a learn-it mindset.
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner is a plus
• Strong project management, technical and problem-solving skills
• Passion for the financial markets, and Customer Success discipline

Salary : Php45,000.00 - Php50,000.00 per month

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary

Admin Support/Customer Success/Escalations Specialist

Posted 378 days ago

Job Description

Permanent

This is a remote position.

Position Overview :

As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities :

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Qualifications and Skills :

• Proven experience in a client-facing role, ideally in customer support or client success.
• High attention to detail with a focus on accuracy and quality of work.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Problem-solving mindset with the ability to think strategically and execute tactically.
• Capacity to work collaboratively in a team environment and independently when necessary.
• Track record of meeting and exceeding performance metrics and targets.

Benefits

WORK FROM HOME "FOREVER" + AU MORNING SHIFT

Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on on someone\'s career. Great exchange rates You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentive

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