Senior UC Operations Engineer

3 weeks ago

Mandaluyong, Philippines Chubb Full time

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and private property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive. Job Description Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaaS and CCaaS cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology. Accountabilities: Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms) Provide escalation support for L2 operations team Create operational documentation of new solutions Assist in managing vendor partners to ensure SLA’s are being met Qualifications: 5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services) Expertise in either Cisco UCM (CUCM), Cisco Webex Calling cloud or Nice CX1. Experienced in project implementation or deployment or delivery for either of CUCM, Webex Calling or CX1. Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot) Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc.) Experience with project management methodologies (Agile, SDLC, DevOps etc.) Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team Education: Bachelor’s degree or equivalent work experience Professional level certifications (CCNP-Collaboration or higher) #J-18808-Ljbffr

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