Senior Contact Center Platform Engineer

15 hours ago

Mandaluyong, Philippines Xurpas, Inc. Full time

Xurpas, Inc. Mandaluyong, National Capital Region, Philippines Posted 1 day ago - Be among the first 25 applicants Responsibilities As a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations: Automation: Create and manage automation workflows using Terraform. Cloud Telephony: Manage and resolve complex escalations for our cloud-based platforms, such as Nuance. Server Management: Provide deep, expert-level server support for the Calabrio platform. Security: Lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 5+ years of experience in a senior engineering role focusing on platform management. Deep, Demonstrable Expertise In Either Cloud technologies and Infrastructure as Code (specifically Terraform). On-premise server administration, management, and security patching. Strong knowledge of contact center technologies and architecture. Proven ability to lead technical projects and resolve complex, systemic issues. Desired Qualifications Expertise in both Cloud/Automation and Infrastructure/Security specializations. Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+). Advanced scripting skills (e.g., Python, PowerShell). Seniority Level Executive Employment Type Full-time Job Function Information Technology Industries Financial Services and Accounting Referrals increase your chances of interviewing at Xurpas, Inc. by 2x Get notified about new Platform Engineer jobs in Mandaluyong, National Capital Region, Philippines. #J-18808-Ljbffr

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