Service Desk Engineer Level 1

2 weeks ago

Metro Manila Philippines Buscojobs Full time

Service Desk Engineer Level 1

Makati, National Capital Region

Job Type: Permanent

Responsibilities
  • Setup and maintain Virtual applications environments
  • Manage firewall, routing and switching
  • Supervise monitoring systems and take appropriate actions upon alarm
  • Resolve technical issues within prescribed Service Level Agreement
  • Communicate with stakeholders through verbal and written means
Qualifications
  • Bachelor or Master of Science in an IT related discipline
  • At least 5 years experience in an NOC environment / managed services role
  • Proven client interaction experience while following standard operating procedures
  • Hands on experience with firewalls (Cisco, Huawei, Fortinet)
  • Hands on experience with PRTG network monitor and ticketing systems
  • Experience with SentinelOne is a plus
  • Experience with VMware and virtual images deployment
  • Hands on experience with Microsoft Defender and VMware Carbon Black
  • Deep knowledge of Linux OS and MS Server 2008R2 / 2012R2/2016 / 2019 / 2022
  • Excellent interpersonal skills; able to document and analyze issues and resolutions
Benefits
  • Full Time Employment with competitive salary, including night shift additional pay
  • HMO coverage
Technical Support Specialist

Makati, National Capital Region

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY. Provide production monitoring of data, error analysis, and serve as the customer contact for usage, functionality and problems encountered with OpenText products and services. Deliver solutions that redefine the future of digital.

The Opportunity

Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At
  • Providing technical support responding to case service levels, production support, issue resolution, and customer notification
  • Working cross-functionally within the organization to deliver quality, satisfaction, and resolutions
  • Submitting ideas for new knowledge base content
  • On-call and weekend rotation as needed
What it takes
  • Experience with Unix/Linux and Windows
  • Experience with SQL/Oracle databases
  • Experience with Active Directory
  • EDI knowledge preferred
  • Strong English communication skills
Additional Notes

Global vaccination and equal opportunity statements as provided by OpenText.

Technical Support Representative

Various locations in National Capital Region

Posted today

Job Description

Overview: Technical Support Representatives field customer inquiries and provide solutions to create excellent customer experiences in a collaborative environment.

Responsibilities :

  • Provide excellent customer service through active listening
  • Handle confidential customer information securely
  • Aim to resolve issues on the first call
  • Communicate effectively with customers

Qualifications

  • Filipino citizen or equivalent legal status
  • Strong English communication, problem-solving, and organizational skills
  • Availability to work various shifts
  • Experience with Windows operating systems

Salary : Php22,000.00 - Php24,000.00 per month

Benefits

  • Flextime
  • Paid training
  • Pay raise

COVID-19 considerations: Always

Technical Support Manager

Location: Mandaluyong or other NCR locations

Posted 333 days ago

Job Description: Permanent. A Service Supervisor oversees on-site and remote IT asset support, installation and configurations, and team management.

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