Level 1 IT Help Desk

4 days ago

Bonifacio Global Metro Manila, Philippines GBSS Full time ₱900,000 - ₱1,200,000 per year

About the Role

Are you passionate about helping people solve their tech challenges? As a Level 1 IT Help Desk based in our Melbourne office, you'll be the first point of contact for IT support, ensuring smooth day-to-day operations for our team. From troubleshooting issues to maintaining desktop systems, you'll play a key role in keeping everything running seamlessly.

Who We Are

At GBSS, we're not your average offshoring—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Act as the sole IT floor support for the Melbourne office, onsite 5 days a week.
  • Install, configure, and maintain desktop systems and applications.
  • Manage Level 1 ticket resolution for desktop and server operating systems.
  • Monitor systems and respond to incidents and service requests within SLAs.
  • Perform backup and disaster recovery checks in Azure.
  • Run phishing and security test campaigns, and validate Azure security configurations.
  • Keep documentation and knowledge base up to date.
  • Participate in the on-call roster and assist outside business hours when needed.
  • Collaborate with the service desk team to ensure timely resolution of open tickets.

About You

  • Experience with IT support, including Windows 11, VMs, and Azure.
  • Excellent interpersonal skills – able to explain technical solutions in simple, clear language.
  • Able to work independently and as part of a team.
  • Proactive, solutions-oriented, and eager to continuously learn.
  • Microsoft certifications and/or tertiary qualifications in IT are a big plus.

Why You'll Love Working With Us

  • Work with a supportive team that values collaboration and innovation.
  • Gain hands-on experience with Azure, security testing, and enterprise-level systems.
  • Opportunities for continuous learning and professional growth.
  • Be a key player in keeping our Melbourne operations running smoothly.

Why Join Us?

  • HMO benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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