Service Desk Engineer

OSI Digital Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Service Desk Engineer role at OSI Digital OSI Digital Manila, National Capital Region, Philippines 2 weeks ago Be among the first 25 applicants Join to apply for the Service Desk Engineer role at OSI Digital Get AI-powered advice on this job and more exclusive features. ServiceDesk – Job DescriptionLocation: Manila, Philippines.Job Title: ServiceDesk EngineerExperience: 3– 6 YearsOSI Digital islooking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance.ResponsibilitiesBeing part of the team to address Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment. Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, RDP, TeamViewer, MS Teams, and other tools. Create/ update end user guides, ServiceDesk KB’s, and SOPs. Making recommendations to optimize IT performance and to prevent future problems. Generate status reports/consolidated IM reports to the ServiceDesk Manager Required SkillsExcellent verbal and written communication skills with email etiquette and customer service skills. 2+ years of experience in handling end user calls, Incidents/service requests, application Break/ fix. Experience in AWS\Citrix VDI, AD, O365, VPN, OneDrive, MFA, User device management & authentication issues. Working experience on latest RDP tools (TV, LogMeIn, Bomgar) Ticketing tools (ITSM, SNOW, JIRA) Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures. Ability to notify and escalate the issues based on the Severity. We Are Not Looking For Someone Who IsNever worked with international customers and technical support. Never worked on end user computing issues, onboarding & offboarding on Active Directory. Not flexible for 24x7 rotational shifts and not ready to work from office. About OSI DigitalOSI Digital was founded in 1993, in California and now has offices in the US, Canada, India, Philippines, Dubai, and Australia. Our client base ranges from start-ups to Fortune 500 corporations, including Barnes & Noble College, Hyundai, Toyota, Gilead, Allergan, Yamaha, Gap, and Skechers. OSI Digital has developed strong partner alliances with leading technology providers such as Salesforce, Boomi, Tableau, Oracle, Microsoft, and Amazon Web Services. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at OSI Digital by 2x Sign in to set job alerts for “Service Desk Engineer” roles. 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