Service Desk Engineer 1

4 days ago

Clark Freeport Zone Pampanga Philippines Seidotech Solutions Corp. Full time ₱420,000 - ₱600,000 per year

About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are paramount

What you'll do:

- Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues.

- Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way.

- Record, track, and document the service desk incident within the Service Desk application.

- Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed.

- Provide first-tier support to end users for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, or basic application and hardware troubleshooting.

- Add users, remove users, reset passwords, and change folder permissions.

- Basic understanding of how IP addresses, subnet masks, gateways, and DNS addresses work.

- Utilize remote access solution and support on a variety of topics including VPN clients, Terminal Services, and Citrix.

- Troubleshoot issues utilizing the latest versions of the following technologies: Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus and Malware software, Spam Filtering, and Microsoft Office Applications.

What skills and experience you'll need:

- A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry.

- Stellar written/verbal communication and customer service skills to successfully maintain a high level of collaboration and interaction with clients and colleagues.

  • The ability to defuse potentially difficult situations with angry or unpleasant clients on a regular basis.
  • Sound judgement and decision-making skills to be able to independently make decisions that affect customers without always being able to consult with a supervisor.
  • The ability to deliver excellence independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment.
  • The ability to perform a variety of duties, often changing from one task to another of a different nature.
  • The ability to maintain concentration and focus in a collaborative, open work environment; working within close proximity to peers with varying noise levels and interruptions.
  • A strong attention to detail so work is accurate and complete.
  • The availability to work flexible hours, which may include night shifts and/or weekends.
  • An Associate or Bachelor's Degree in Computer Science/Engineering or related field preferred
  • Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365, Apple Certified Associate and Apple Certified Support Professional.

Salary:₱35,000.00 Monthly

Job Type: Full-time

Work Location: In person

  • Service Desk Engineer

    3 weeks ago

    Clark Freeport, Philippines Seidotech Solutions Corp. Full time

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • It Service Desk Engineer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    IT Service Desk Engineer – Muntinlupa Posted 1 day ago Job Description As Service Desk Engineer, you will act as the first point of contact for customers to report issues and faults relating to our product for support and services. The primary objective is first time resolution by troubleshooting, diagnosing, and resolving problems at the first point of...

  • Service Desk Engineer

    2 weeks ago

    , , Philippines Seidotech Solutions Corp. Full time

    Overview About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and...

  • MSP Escalations Engineer

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time ₱130,000 - ₱150,000 per year

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.As an Escalations Engineer, you will act as the final point of technical escalation within our support structure, providing resolution for the most complex issues affecting our clients. This role plays a critical part in...

  • Global It Service Desk Engineer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Explore numerous service desk job opportunities. Service desk roles are essential for providing technical support and customer service across various industries. These positions involve troubleshooting technical issues, managing user inquiries, and maintaining IT systems. Service desk professionals act as the first point of contact for resolving...

  • MRO Engineer 1

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Metrojet Engineering Clark Full time ₱30,000 - ₱60,000 per year

    Ensure all approved scheduled maintenance is carried out on time according to the program, standards pre-defined and mandatory maintenance directives and requirements. Perform and oversee daily maintenance and engineering activities to ensure that all maintenance actions are performed per the standards and requirements approved by the Company and in an...

  • MSP Escalations Engineer

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time ₱1,200,000 - ₱2,000,000 per year

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.As an Escalations Engineer, you will act as the final point of technical escalation within our support structure, providing resolution for the most complex issues affecting our clients. This role plays a critical part in...

  • Technical Service Desk Specialist

    3 weeks ago

    , , Philippines Buscojobs Full time

    Technical Service Desk Specialist Technical Service Desk Specialist jobs in the Philippines. Posted: 1 day ago Job Type: Full-time Salary/Location: Philippines (regional listings vary). This advertiser has chosen not to accept applicants from your region. 1,309 Technical Service Desk Specialist jobs in the Philippines Help Desk Posted 1 day ago Job Viewed...

  • Support Technician Level 1

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time ₱400,000 - ₱600,000 per year

    What You'll Do:● Manage backup and disaster recovery support tickets promptly and document customerinteractions.● Serve as the first contact with customers who need technical assistance via the phone oremail.● Perform troubleshooting using different diagnostic techniques and creative thinking.● Troubleshoot, diagnose, and resolve hardware and...

  • Microsoft 365 Cloud Engineer

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Technology Elite, Inc. Full time

    We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.Shift Schedule: Mon - Fri, 6:30 AM to 3:30 PM PHTThis role is approximately 70% technical implementation and 30% light project coordination. You will deliver well-scoped projects (typically under 200 hours) while working with, and...