CRM Assistant

2 days ago


Pasay, Philippines SM Investments Corporation Full time

Overview

Position: CRM Assistant Staff Request No:

Company: Greenmist Property Management Corporation Rank: Rank and File

Duties and Responsibilities
  1. To ensure that all Customer Relationship Management (CRM) tickets assigned to GPMC are updated.
  2. To ensure that all filed Concern Slips by the unit owners are being evaluated by the Property Managers and endorsed to SMDC Client Relations Unit (CRU) if the concern is found to be within the Defects Liability Period of the contractor.
  3. To coordinate and secure updates from Property Managers pertaining all the operational concerns that were reported by the unit owners.
  4. To assist the Property Managers on their concerns and queries regarding the systems and software that they utilize on-site.
  5. To prepare a report on the status of all received and closed CRM tickets that were assigned to GPMC that will be submitted to the Property Management Manager – Client Relations and GPMC Head on a monthly-basis.

SM is the leading Philippine company that is invested in market-leading businesses in retail, banking and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy.

Human Resources Department

10th Floor, One E-Com Center Harbor Drive Mall of Asia Complex Pasay City 1300 Philippines

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