CRM Data Analyst

7 days ago

Pasay, Philippines Michael Page Full time
  • High Impact and Growth Opportunities
  • Innovation and Fast-Paced Learning Environment

About Our Client

Membership-only warehouse club that offers a wide range of products at competitive prices. It provides customers with a convenient shopping experience, featuring bulk items, groceries, household goods, and other essentials in a large retail space.

Job Description

  • Lead the development and optimization of analytics platforms across departments
  • Collaborate with IT and business units to maintain data quality, consistency, and integrity
  • Create and manage dashboards, ad hoc reports , and KPIs for cross-functional stakeholders
  • Generate and analyze CRM reports via platforms like Salesforce , ensuring customer insights inform business strategies
  • Contribute to data governance , training materials, and CRM guidelines to ensure organization-wide adoption and compliance
  • Support User Acceptance Testing (UAT) during CRM system updates and releases
  • Assist the Senior CRM Manager in key CRM analytics and data projects
  • Identify and prioritize key business data needs for better forecasting and decision-making

The Successful Applicant

  • Bachelor's degree in Business, Computer Science, Information Systems, Engineering , or related field
  • 3+ years of experience in CRM or customer analytics (preferably in B2C retail environments)
  • Proficiency with CRM and analytics tools such as Salesforce , Power BI , Tableau
  • Solid understanding of statistics, datasets, and Excel-based modeling
  • Strong analytical thinking, communication, and project management skills

What's on Offer

  • Opportunities for professional development and growth within the retail industry.
  • Comprehensive benefits package to be discussed during the hiring process.
  • A permanent position in a large organization known for its innovative approach.
  • Collaborative work environment that values data-driven insights.
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