Employee Services Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

HR Shared Services Specialist

Taguig, National Capital Region

Salary: Up to Php55,000.00 per month

Posted today

Overview

We are seeking an Offshore HR Shared Services Specialist to join our team. You are the primary point of contact for employees with queries on various HR-related matters, delivering local HR services within defined SLAs and acting as the customer-facing representative for administrative activities.

Responsibilities
  • Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.
  • Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS ticketing system, ensuring all cases are handled efficiently with clear documentation and timely follow-up.
  • System Troubleshooting: Provide support for issues related to HR systems (e.g., HRIS, time-tracking software, payroll system) and assist employees with technical issues.
  • Policy & Benefits Guidance: Offer basic guidance on HR policies, benefits enrollment, leave of absence processes, and other employee programs. Ensure employees understand processes and are directed to the right resources.
  • Employee Documentation Support: Assist with employee record management, including ensuring proper documentation for requests like benefits changes, status updates, and personal data updates.
  • Communication: Regularly communicate with employees through phone, email, or chat to resolve queries. Maintain a positive and helpful demeanor while managing multiple inquiries in a timely manner.
  • Reporting and Analytics: Track common issues and trends in helpdesk requests and generate reports to identify opportunities for process improvement. Provide feedback to HR teams on recurring issues and potential system or policy improvements.
  • Knowledge Base Maintenance: Contribute to maintaining and updating the HR helpdesk knowledge base with FAQs, troubleshooting tips, and other helpful resources to empower employees and improve self-service options.
Qualifications

Education & Experience

  • At least 1 year of experience in Offshore HR Shared Services
  • Experience in offshore HR facets is an advantage (HR Data Management, HR Onboarding, HR Learning & Development, HR RPO Talent Acquisition, etc.)
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Applications and able to quickly learn new systems and technology

Technical & Functional Skills

  • Strong customer service orientation and communication skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Comfortable engaging with HR Business Partners and cross-functional stakeholders
  • Highly organized with strong attention to detail and time management
  • Knowledge of HR systems such as Workday, ServiceNow, onboarding, background screening, and I-9 processes is a plus
Working Conditions
  • Full-time position
  • Working Schedule: 9AM to 9PM Eastern Time (Graveyard or nightshift in the Philippines) Monday to Friday
  • Flexibility may be required during peak times; shifting schedule and primarily office based
Benefits
  • Health insurance
  • Opportunity for promotion
  • On-site or hybrid work options may apply depending on role

Note: This posting includes multiple related HR Shared Services roles and locations. Please review individual postings for location-specific requirements and compensation.

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