Service Desk Engineer

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Position Overview:
The IT Support Engineer serves as the first point of contact for all technical inquiries, delivering both 1st and 2nd level support to core business users. This role focuses on supporting users' digital workplace environments and the applications essential to their daily responsibilities. Support is provided through multiple channels, including phone, email, ticketing systems and in-person interactions. As part of the 24/7 SOC team, the Service Desk will also be responsible for handling security-related incidents.

• Maintains essential infrastructure such as office networks, staff laptops, telephone systems, and other critical components necessary for ongoing business operations.
• Diagnose and resolve IT incidents, requests, tasks, and problems.
• Installation, configuration, and maintenance of hardware and software (Device provisioning, Operating system (Windows and Mac) and applications such as MS 365 office Suite, AD, Intune.
• Work with the Technology Operations team to support normal operations and/or make changes/upgrades.
• Document standards and procedures to facilitate troubleshooting.
• Software and Hardware Asset management
• Tickets/Incidents are acknowledged on time and business user expectations are set and kept up to date on their ticket progress. Incidents are properly updated with all relevant information.
• Maintain a high degree of customer service for all support queries to ensure that service level standards are exceeded, and SLAs met.
• Liaising with IT vendors.
• Flexible and willing to work out of business hours when required, occasional weekend work may be required to support business critical systems outside of normal operating hours

Key Requirements:

• Proven experience in IT support or service desk environments.
• Strong knowledge of Microsoft technologies (Windows, Intune, Office 365, Azure, Exchange).
• Hands-on experience with hardware troubleshooting (laptops, desktops, peripherals, phone systems).
• Familiarity with service desk tools, ticketing systems, and ITIL practices.
• Good understanding of security operations (SOC exposure is a plus).
• Excellent problem-solving skills and a customer-focused mindset.
• Strong communication and teamwork skills.

Axi's bag of delights

• • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training and certifications and soft skills development.
  • 18 annual leave days per year.
  • 12 sick days leave per year.
  • Public holidays as declared by local government.
  • Maternity leave as per law.
  • Health Insurance.

Axi's interview journey

• • Talent Acquisition Interview (45 minutes)
  • Tech Interview (1 hour)
  • Hiring Manager Interview (30 minutes)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Philippines is Satellite Office. As part of our commitment to legal compliance, all Axi Philippines employees will be officially working under Satellite Office Philippines.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.