Chinese Customer Service Relations Officer
4 weeks ago
Client Relations Officer
Location: Shaw Blvd, Mandaluyong City
Job Description:
We are looking for a personable and proactive Client Relations Officer to join our growing team. This role is responsible for building and maintaining positive relationships with clients, ensuring their satisfaction, and addressing their concerns in a timely and professional manner. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional client experiences.
Responsibilities- Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
- Build and nurture long-term client relationships through consistent communication and support
- Coordinate with internal departments to ensure smooth service delivery
- Monitor client feedback and escalate issues to appropriate teams for resolution
- Maintain accurate records of client interactions and transactions
- Assist in planning and organizing client engagement activities and events
- Bachelor\'s Degree in Business, Communications, Marketing, or a related field
- Experience in client servicing, customer relations, or account management, preferably in the healthcare or services industry
- Excellent communication, interpersonal, and problem-solving skills
- Client-focused, collaborative, and able to handle multiple tasks effectively
- Willing to be assigned at Shaw Blvd, Mandaluyong City
Job Type: Full-time
Work Location: In person
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