Customer Care Officer

3 weeks ago


Philippines Stfrancis Full time

Customer Care Officer (Chinese Language Support) at StraitsX supports B2C and B2B customers, prioritizing Chinese-speaking clients, within a leading Southeast Asian digital assets payments infrastructure.

Your Role

Here’s what you will be doing:

  • Serve as the point of contact for all customer inquiries, prioritizing Chinese-speaking clients/customers
  • Meet service levels and KPIs defined by the company
  • Resolve inquiries within scope and escalate appropriately when required
  • Follow up on unresolved inquiries
  • Complete ticket logs and reports
  • Recommend process improvements
  • Collaborate frequently with Product, Engineering, Compliance/Legal, and Marketing departments
  • Perform other duties as assigned
About You

The company is looking for:

  • Intermediate language skills in Filipino, English, and Chinese (reading, writing, interpreting)
  • Excellent verbal communication in Filipino, English, and Chinese
  • Flexibility with shift working hours, including possible overtime
  • Experience in customer service or call center roles, handling chat and emails preferred
  • Fresh graduates are welcome to apply
  • Financial or tech background is a plus
How to Apply

Submit your application as instructed in the job posting to be considered for this role. This job may close before the stated closing date, you are encouraged to apply as soon as possible

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