Customer Care Officer

4 weeks ago

Manila, Philippines Northwestern University Full time

Customer Care Officer (Chinese Language Support) at StraitsX supports B2C and B2B customers, prioritizing Chinese-speaking clients, within a leading Southeast Asian digital assets payments infrastructure.

Your Role

Here’s what you will be doing:

  • Serve as the point of contact for all customer inquiries, prioritizing Chinese-speaking clients/customers
  • Meet service levels and KPIs defined by the company
  • Resolve inquiries within scope and escalate appropriately when required
  • Follow up on unresolved inquiries
  • Complete ticket logs and reports
  • Recommend process improvements
  • Collaborate frequently with Product, Engineering, Compliance/Legal, and Marketing departments
  • Perform other duties as assigned
About You

The company is looking for:

  • Intermediate language skills in Filipino, English, and Chinese (reading, writing, interpreting)
  • Excellent verbal communication in Filipino, English, and Chinese
  • Flexibility with shift working hours, including possible overtime
  • Experience in customer service or call center roles, handling chat and emails preferred
  • Fresh graduates are welcome to apply
  • Financial or tech background is a plus
How to Apply

Submit your application as instructed in the job posting to be considered for this role. This job may close before the stated closing date; you are encouraged to apply as soon as possible.

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