WFH - Chinese Bilingual Customer Service Specialist

2 weeks ago

Manila, National Capital Region, Philippines BruntWork Full time ₱240,000 - ₱360,000 per year
Overview

We are seeking a Customer Service & Scheduling Representative to support a busy spa business based in New York. This role involves handling appointment bookings, managing client communication, and coordinating with on-site staff to ensure smooth daily operations. The ideal candidate is detail-oriented, customer-focused, and fluent in both English and Chinese.


Job Highlights

Monthly Rate: Php 40,000-46,000

Number of Paid Hours Per Week: 40 hours

Schedule: Thursday to Monday, 10:00 AM – 7:00 PM EST (includes 1-hour unpaid break); two days off: Tuesday and Wednesday

Client Timezone: New York (Eastern Standard Time)

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note:

Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates, and the rate depends on performance in the application process.


Responsibilities
  • Answer incoming phone calls and respond to text messages from clients seeking spa appointments
  • Manage complex appointment scheduling across multiple services (massage, facial, spinal decompression) while considering 15-minute cleanup times between sessions
  • Proactively optimize scheduling to accommodate multiple clients and maximize daily bookings
  • Handle customer inquiries, including payment processing questions and gift card usage
  • Coordinate with on-site therapists (primarily Chinese-speaking) using WeChat for internal communication
  • Process client check-outs and assist with payment-related concerns
  • Maintain and update the booking system to ensure accurate and current appointment records
  • Deliver exceptional customer service to ensure client satisfaction and retention

Scope
  • Full-time position (40 hours per week), 5 days per week initially with potential expansion to 6 days
  • Remote work arrangement handling phone and text-based client interactions
  • Work schedule aligned with business hours (8:30 AM to 8:30 PM coverage window)
  • Potential for future video-based customer interactions using screen technology
  • Performance-based commission opportunities available
  • Direct management by business owners with comprehensive training provided
  • Integration with existing booking systems and payment processing tools

Requirements
  • Strong communication skills in both English and Chinese, with a clear and professional phone manner
  • Previous experience in customer service or receptionist roles
  • Proficiency in booking software and payment processing systems
  • Proactive problem-solving skills and the ability to find creative scheduling solutions
  • Comfortable using WeChat and other communication platforms
  • Ability to work independently while managing multiple tasks simultaneously
  • Flexibility to handle varying call volumes throughout the day

Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent Work from Home
  • Immediate Hiring

Reminder

Apply directly through the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording.

Applications with complete requirements will be prioritized.

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