Senior Business Analyst CRM

3 weeks ago


Pasig, Philippines Tata Consultancy Services Full time

Business & Technology Integration - Business Analyst Responsibilities Requirement gathering: Elicit, analyze, and document business requirements to facilitate collaboration between stakeholders and IT teams. Project planning: Responsible for project delivery and providing updates on status, progress, and issues. Solution alignment: Ensure solutions align with business goals, meet quality standards, and comply with IT security. Stakeholder communication: Develop an in-depth understanding of business needs and effectively communicate them with product owners and stakeholders. Implementation & monitoring: Oversee solution implementation, assist in QA, deployment, and support phases, and monitor product performance to identify improvement areas. Incident management: Provide status updates and solutions for escalated production incidents, conduct root cause analysis, and propose preventive measures. Requirement and Qualification (Education & Work Experience) Bachelor's degree in Computer Science, IT, or related field with a minimum of 2 years of experience, ideally in finance. Knowledge of Microsoft technologies such as Dynamics 365 (CRM), SharePoint, Power Automate, Power Apps, Power BI, SQL, and Excel for data analysis would be a plus. Strong attention to detail and excellent communication skills. Ability to work independently and collaboratively. Experience with ITIL, Agile, or similar IT frameworks. Bonus: Knowledge of the company private sector operations, CreditLens, LoanIQ, or Summit. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x. #J-18808-Ljbffr


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