CRM Administrator

Visit.org is looking for a passionate and ambitious CRM Administrator to join our remote team. The right candidate will act as the main CRM support and solutions lead by providing technical assistance, implementing efficiency-driven solutions, maintaining data quality, and delivering insights to enhance business performance. Have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. Please note: This is a remote contract role (40 hours/week, 8 hours/day, invoiced monthly) Philippines-based. The work schedule is 9 pm to 5 am PHT . What Motivates Us There is room for everyone We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We're driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. When You Join the Team You'll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we're building this thing together. You'll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more. Responsibilities: Serve as the primary point of contact for CRM-related questions, troubleshooting, and technical support across the business Work closely with different business units to understand their needs, capture requirements, and implement CRM solutions that improve operational efficiency Maintain data quality, integrity, and cleanliness by monitoring data entry, performing regular data audits, and resolving duplicates or anomalies Analyze CRM data to provide insights on operations, productivity, and business performance Identify and implement business process improvements and system enhancements, including automation of routine tasks Collaborate with IT, operations, and other departments on CRM-related projects, enhancements, and new feature rollouts Participate in the evaluation, scope, and completion of new development requests and special projects Develop, define, and document CRM procedures, processes, and best practices for system use and data management Develop and deliver training sessions and materials for end users, including onboarding new users and providing ongoing education Stay updated on CRM system releases, features, and industry best practices, making recommendations for improvements as needed Provide feedback and proactive suggestions to management for optimizing CRM utilization and supporting business goals Requirements 5+ years of experience in CRM management and administration (HubSpot preferred) Demonstrated experience as the primary architect of a CRM platform, including designing, implementing, and optimizing workflows, data structures, and integrations to support business objectives Proven track record of leading and managing teams, including CRM or cross-functional project teams, to deliver system enhancements and support organizational goals Effective communication and interpersonal skills, including the ability to train, support, and collaborate with users across multiple departments Experience with API integrations and third-party tool management is a plus Experience working in a fast-paced startup environment Passion for our mission and the desire to make an impact in the world through technology Benefits Competitive salary Mission-aligned company events/volunteering Inclusive, exciting start-up culture Accelerated career & personal growth Culture Club and more This is a remote contract role (40 hours/week, 8 hours/day, invoiced monthly) Philippines-based. The work schedule is 9pm to 5am PHT #J-18808-Ljbffr