Customer Service Specialist

3 weeks ago

Metro Manila Philippines TDCX Malaysia Full time

Customer Service Specialist - FinTech (Based in Malaysia) Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance. Partner with different departments to assist better for customers. Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. Key Responsibilities: Own all aspects of the talent brand campaign to ensure client objectives are met Collaborate with product teams to improve service offerings and campaign management tools Support customer communication and education including a best-in-class experience and ad hoc education needs Who are we looking for? Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 2 years of working experience in the related field is required for this position. Strong time management skills and motivation to exceed expectations Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of supporting market About TDCX Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. #J-18808-Ljbffr

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