Service Desk Analyst

20 hours ago

Cagayan Valley Philippines Buscojobs Full time

Posted 1 day ago

Job Description

We Are Hiring: Customer Care Support

Qualifications:

  • Willing to work on a graveyard shift
  • With or without experience
  • Bachelor's degree holder (any course)
  • Willing to be assigned at BGC, Taguig

Job Type: Full-time

  • Life insurance

0

Help Desk Analyst

Posted 1 day ago

Job Viewed

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Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

  • Fully manage onboarding/offboarding for client users: Provision and configure devices, create/disable accounts in Microsoft 365, Azure AD, Active Directory; set up email, file access, MFA, group policies, and software packages; decommission devices securely and archive data where required.

Technical Support

  • Handle escalated Tier 1 and basic Tier 2 support tickets; use PSA and RMM tools to troubleshoot and maintain endpoints; perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision; document fixes and update SOPs/runbooks.

System Maintenance & Monitoring

  • Monitor alerts from RMM tools; assist with patching schedules, antivirus status checks, and backup verifications; perform periodic health checks on client environments.

Process Improvement

  • Support senior engineers in infrastructure or cloud migration projects; create automation or PowerShell scripts; identify and recommend recurring issue fixes.

Qualifications

  • Must be willing to work 100% onsite and residing near BGC, Taguig.
  • Must be available for night shifts (8 PM - 5 AM Manila Time).
  • Minimum 2 years of experience in Service Desk/Help Desk support.
  • Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
  • Strong written and verbal communication skills.
  • At least 2 years of experience supporting global/international clients.

Company Benefits

  • HMO with Free Dependents on Day 1
  • Sponsored IT Certifications
  • Convertible to Cash Leaves
  • Annual Performance Bonus
  • Night Differential Pay
  • Government Mandated Benefits
  • Life Insurance and Pet Insurance
  • 13th Month Pay
  • Discounted Lunch Meals
  • Car Shuttle Service
  • Free unlimited coffee and snacks everyday

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