It Helpdesk It Service Desk

3 days ago

Metro Manila Philippines Buscojobs Full time

IT Helpdesk / Service Desk - Manila (Multiple Listings)

Note: This description aggregates multiple postings in Taguig, Makati, and Manila by various employers. All postings are in the IT helpdesk / customer support / technical support space with varying requirements. Each listing includes responsibilities and qualifications as described below.

Job Listings Summary
  • Associate II, Customer Support — Taguig, National Capital Region; Ingram Micro. Posted today.
  • Makati/Taguig – Customer Support / Associate — Makati / Taguig, National Capital Region; Ingram Micro. Posted today.
  • Customer Support Representative (Amazon) 25 to 40k — Makati; M and J Recruitment Firm. Posted today.
  • SetSchedule – Customer Success / Support — Makati; SetSchedule. Posted today.
  • Technical Support Specialist — Makati; Asia Systems Group, Inc. Posted today.
  • IT Technical Support — Makati; Asia Systems Group, Inc. Posted today.
Responsibilities
  • Takes initial customer calls and answers general questions regarding company products and services; refers callers to appropriate resources; follows up on inquiries.
  • Transfers calls to technical or other support queues as needed; documents customer concerns; forwards trends to appropriate departments.
  • Handles data entry, uses internal databases, and writes internal/external non-technical documentation.
  • Provides administrative or technical support at a senior or intermediate level; may act as a lead or mentor to junior staff.
  • Per listings with team leadership: supervises a team to ensure quality standards, deadlines, and procedures; resolves customer complaints; prepares schedules.
  • Supports a fast-paced, service-oriented environment with attention to detail and problem-solving mindset.
Qualifications
  • College degree; experience levels vary by listing (e.g., 3 years relevant experience or 2 years general experience; specific to role).
  • Experience in BPO / customer support / technical support; ability to work with English-language tooling and knowledge bases.
  • Strong communication and problem-solving skills; ability to multi-task and work under limited/moderate supervision.
  • Technical prerequisites may include hardware/software troubleshooting, knowledge of IT concepts, and standard software tools (e.g., Google Docs/Sheets/Meets, Slack, Time Doctor).
  • Specific requirements: for some roles, 8-hour shifts, night shifts, or on-site vs remote work; certain roles require Makati/Mandaluyong/Taguig commute readiness.
  • Some postings specify salary ranges (e.g., Php 25,000–40,000) and benefits (health insurance, training, 13th month, etc.).
Examples of Specific Job Titles (as stated in postings)
  1. Associate II, Customer Support — Ingram Micro
  2. Customer Support Representative (Amazon) 25 to 40k — M and J Recruitment Firm
  3. Technical Support Specialist — Asia Systems Group, Inc.
  4. IT Technical Support — Asia Systems Group, Inc.
  5. SetSchedule Customer Success Consultant — SetSchedule

Note: Some postings indicate restrictions on applicants from certain regions. This summary preserves the language and intent of the postings while removing non-essential boilerplate.

#J-18808-Ljbffr

  • Global IT Service Desk

    7 days ago

    , Metro Manila, Philippines QBE Insurance Full time

    Join to apply for the Global IT Service Desk role at QBE Insurance Join to apply for the Global IT Service Desk role at QBE Insurance Get AI-powered advice on this job and more exclusive features. Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication...

  • Service Desk Analyst

    7 days ago

    , Metro Manila, Philippines Capgemini Full time

    Join to apply for the Service Desk Analyst (Pasay) role at Capgemini . Responsibilities Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches...

  • It Service Desk

    3 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Makati, National Capital Region; Taguig; Cainta, Rizal; Las Piñas; and other locations in the National Capital Region are listed with IT Service Desk and related roles. The postings describe temporary IT service desk/desk lead opportunities with varying locations and standard benefits. All postings note posted today and include basic role...

  • It Helpdesk It Service Desk Start Asap

    5 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Support Associate (Makati) - Onsite A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualifications. Responsibilities : Phone or Live chat shift Help customers by understanding their queries and providing solutions Searching the Knowledgebase and FAQ...

  • IT Service Desk Analyst

    4 days ago

    Manila, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Qualifications:Candidates must have Excellent English communication skills.Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.At least 2 years' Service Desk/Helpdesk/Technical Support experience is required.Strong team playerMust be able to demonstrate strong problem-solving skillsITIL...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Join to apply for the Service Desk Analyst (Pasay) role at Capgemini.ResponsibilitiesTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...

  • Service Desk Specialist

    7 days ago

    Manila, Philippines Jocson College Inc. Full time

    Responsibilities Job Profile: Service Desk Analyst Location: Manila, Philippines. Citizenship: Only Filipino citizens are eligible to apply. Minimum Qualifications: Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed...

  • It Service Desk Analyst/ Help Desk

    5 days ago

    , Metro Manila, Philippines Buscojobs Full time

    IT Service Desk Analyst / Help Desk Location: Taguig, Makati, National Capital Region (OpenText postings).Posted today Job Description OPENTEXT - THE INFORMATION COMPANY. As the Information Company, our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...

  • Junior / Level 1 (IT) Helpdesk Technician

    7 days ago

    , , Philippines RemoteVA Full time

    Junior / Level 1 (IT) Helpdesk Technician Junior / Level 1 (IT) Helpdesk Technician Get AI-powered advice on this job and more exclusive features. Job SummaryRemoteVA PH is hiring a Junior / Level 1 Helpdesk Technician to provide the first line of IT support to our clients. You will be the initial point of contact for incoming helpdesk requests and will...

  • IT Support First Level

    7 days ago

    , , Philippines Valeo IT Full time

    Language skills Language skills: Mandarin, English Responsibilities Manage IT requests and incidents, including identifying, documenting, categorizing, prioritizing and providing initial support according to established procedures to ensure service quality Supporting end users through telephone and remote support tools. Analyze issues and provide...