It Helpdesk It Service Desk

4 weeks ago

Metro Manila Philippines Buscojobs Full time

IT Helpdesk / Service Desk - Manila (Multiple Listings)

Note: This description aggregates multiple postings in Taguig, Makati, and Manila by various employers. All postings are in the IT helpdesk / customer support / technical support space with varying requirements. Each listing includes responsibilities and qualifications as described below.

Job Listings Summary
  • Associate II, Customer Support — Taguig, National Capital Region; Ingram Micro. Posted today.
  • Makati/Taguig – Customer Support / Associate — Makati / Taguig, National Capital Region; Ingram Micro. Posted today.
  • Customer Support Representative (Amazon) 25 to 40k — Makati; M and J Recruitment Firm. Posted today.
  • SetSchedule – Customer Success / Support — Makati; SetSchedule. Posted today.
  • Technical Support Specialist — Makati; Asia Systems Group, Inc. Posted today.
  • IT Technical Support — Makati; Asia Systems Group, Inc. Posted today.
Responsibilities
  • Takes initial customer calls and answers general questions regarding company products and services; refers callers to appropriate resources; follows up on inquiries.
  • Transfers calls to technical or other support queues as needed; documents customer concerns; forwards trends to appropriate departments.
  • Handles data entry, uses internal databases, and writes internal/external non-technical documentation.
  • Provides administrative or technical support at a senior or intermediate level; may act as a lead or mentor to junior staff.
  • Per listings with team leadership: supervises a team to ensure quality standards, deadlines, and procedures; resolves customer complaints; prepares schedules.
  • Supports a fast-paced, service-oriented environment with attention to detail and problem-solving mindset.
Qualifications
  • College degree; experience levels vary by listing (e.g., 3 years relevant experience or 2 years general experience; specific to role).
  • Experience in BPO / customer support / technical support; ability to work with English-language tooling and knowledge bases.
  • Strong communication and problem-solving skills; ability to multi-task and work under limited/moderate supervision.
  • Technical prerequisites may include hardware/software troubleshooting, knowledge of IT concepts, and standard software tools (e.g., Google Docs/Sheets/Meets, Slack, Time Doctor).
  • Specific requirements: for some roles, 8-hour shifts, night shifts, or on-site vs remote work; certain roles require Makati/Mandaluyong/Taguig commute readiness.
  • Some postings specify salary ranges (e.g., Php 25,000–40,000) and benefits (health insurance, training, 13th month, etc.).
Examples of Specific Job Titles (as stated in postings)
  1. Associate II, Customer Support — Ingram Micro
  2. Customer Support Representative (Amazon) 25 to 40k — M and J Recruitment Firm
  3. Technical Support Specialist — Asia Systems Group, Inc.
  4. IT Technical Support — Asia Systems Group, Inc.
  5. SetSchedule Customer Success Consultant — SetSchedule

Note: Some postings indicate restrictions on applicants from certain regions. This summary preserves the language and intent of the postings while removing non-essential boilerplate.

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