Technical Helpdesk Analyst
3 weeks ago
Technical Helpdesk Analyst
Location: Taguig, National Capital Region
Posted today
Job Description
Position: Technical Helpdesk Analyst
Company: BPO
Work Location: BGC Taguig
Work Schedule: Shifting Schedule (5 days a week)
Salary: Php 25,000-40,000 (Depending on experience)
Work Setup: Onsite
Responsibilities:
- Provide first-level technical support and resolve IT-related issues
- Troubleshoot hardware, software, and network concerns
- Log, track, and manage service requests in the system
- Escalate complex technical issues to higher-level support teams
- Deliver excellent customer service to internal and external clients
Qualifications:
- At least 1-5 years of experience in Service Desk / Technical Support (Senior level requires 5 years BPO experience, including 3 years in Service Desk)
- Undergraduates are open to apply
- Strong knowledge in computer troubleshooting and technical support
- Can attend an on-site interview
- Willing to work on-site in BGC
Job Requirements
- On-site interview availability
Location: Taguig, National Capital Region
Company: Atos
Posted today
Job Description
Qualifications:
- Must have at least 2 years completed in a tertiary, diploma or vocational course
- At least 1 year BPO experience
- Background in IT or Service Desk/Technical Support preferred
- Excellent English communication skills
- Willing to work on shifting schedule
- Willing to work in Taguig, McKinley
- Can start ASAP
Responsibilities:
- Troubleshoots hardware, software, and network problems via phone support
- Uses technical resources and knowledge of information systems to ensure resolution
- Identifies, isolates and investigates user questions
- Briefs customers and management on the status of resolution efforts
- Coordinates escalation procedures and personnel
- Provides occasional guidance to less experienced staff
- Provides leadership on tasks and coordinates system upgrades
- Recommends system or process improvements including training and documentation
Salary and Benefits:
- Salary: Php21,000 - Php26,000 per month (as per listing)
- 8 hour shift, 13th month, overtime pay
- Health and government-mandated benefits
- On-site work location: Taguig/McKinley
Note: This posting includes additional information about on-site requirements and relocation considerations.
Help Desk SpecialistLocation: Taguig, National Capital Region
Posted 1 day ago
Job Description
Work Set-Up: 100% Onsite in BGC, Taguig
Shift: Eastern Time Shift
Responsibilities and Qualifications are listed for this role in the posting and include managing user lifecycle, configuring access, providing Tier 1 and basic Tier 2 support, monitoring alerts, assisting with projects, and contributing to process improvements. Benefits and environment details are included.
- Onsite in BGC, Taguig
- Shift: Eastern Time
- HMO, life insurance, 13th month pay, bonus opportunities, transport options, and other benefits listed in posting
Location: Taguig / Makati / Philippines (various postings)
Posted today
Job Description
Overview: Optum/UnitedHealth Group postings describe multi-role responsibilities including customer inquiries, issue resolution, and ITIL-aligned incident management.
Responsibilities:
- Applies knowledge to identify root causes
- Owns decisions and communicates status
- Escalates appropriately and ensures timely resolution
- Provides customer-ready updates and documentation
- Works to prevent recurrence with process improvements
Required Qualifications:
- 2+ years in desktop support or related field
- 1+ year in high-volume call center
- ITIL/ITSM experience (ServiceNow, etc)
- Strong communication and problem-solving skills
- Willing to work shifts and in Taguig
- BA/BS or equivalent
- Preferred: CompTIA A+/Network+/Security+
Note: This posting includes a legally required EEO statement and information about the employer.
Technical Support AnalystLocation: Makati City
Job Description
Overview: PayJoy – Technical Support Analyst for customer-facing product support and testing upcoming features. Requires 1-2 years in fintech tech support, testing, and strong communication.
Responsibilities:
- Respond to customer questions and diagnose issues
- Escalate complex issues
- Provide guidance on product usage
- Collaborate with product/engineering/ops
- Test new products and services
Requirements:
- Bachelor's in CS or related field
- 1-2 years fintech tech support/testing
- SQL, testing, ticketing (JIRA, Zendesk), API basics
- Strong communication, customer service
- Team player; willing to learn
- Private health insurance, vacation, development perks
Equal opportunity statement included.
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