Technical Helpdesk Analyst

Technical Helpdesk Analyst

Location: Taguig, National Capital Region

Posted today

Job Description

Position: Technical Helpdesk Analyst

Company: BPO

Work Location: BGC Taguig

Work Schedule: Shifting Schedule (5 days a week)

Salary: Php 25,000-40,000 (Depending on experience)

Work Setup: Onsite

Responsibilities:

• Provide first-level technical support and resolve IT-related issues
• Troubleshoot hardware, software, and network concerns
• Log, track, and manage service requests in the system
• Escalate complex technical issues to higher-level support teams
• Deliver excellent customer service to internal and external clients

Qualifications:

• At least 1-5 years of experience in Service Desk / Technical Support (Senior level requires 5 years BPO experience, including 3 years in Service Desk)
• Undergraduates are open to apply
• Strong knowledge in computer troubleshooting and technical support
• Can attend an on-site interview
• Willing to work on-site in BGC

Job Requirements

• On-site interview availability

Location: Taguig, National Capital Region

Company: Atos

Posted today

Job Description

Qualifications:

• Must have at least 2 years completed in a tertiary, diploma or vocational course
• At least 1 year BPO experience
• Background in IT or Service Desk/Technical Support preferred
• Excellent English communication skills
• Willing to work on shifting schedule
• Willing to work in Taguig, McKinley
• Can start ASAP

Responsibilities:

• Troubleshoots hardware, software, and network problems via phone support
• Uses technical resources and knowledge of information systems to ensure resolution
• Identifies, isolates and investigates user questions
• Briefs customers and management on the status of resolution efforts
• Coordinates escalation procedures and personnel
• Provides occasional guidance to less experienced staff
• Provides leadership on tasks and coordinates system upgrades
• Recommends system or process improvements including training and documentation

Salary and Benefits:

• Salary: Php21,000 - Php26,000 per month (as per listing)
• 8 hour shift, 13th month, overtime pay
• Health and government-mandated benefits
• On-site work location: Taguig/McKinley

Note: This posting includes additional information about on-site requirements and relocation considerations.

Location: Taguig, National Capital Region

Posted 1 day ago

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Responsibilities and Qualifications are listed for this role in the posting and include managing user lifecycle, configuring access, providing Tier 1 and basic Tier 2 support, monitoring alerts, assisting with projects, and contributing to process improvements. Benefits and environment details are included.

• Onsite in BGC, Taguig
• Shift: Eastern Time
• HMO, life insurance, 13th month pay, bonus opportunities, transport options, and other benefits listed in posting

Location: Taguig / Makati / Philippines (various postings)

Posted today

Job Description

Overview: Optum/UnitedHealth Group postings describe multi-role responsibilities including customer inquiries, issue resolution, and ITIL-aligned incident management.

Responsibilities:

• Applies knowledge to identify root causes
• Owns decisions and communicates status
• Escalates appropriately and ensures timely resolution
• Provides customer-ready updates and documentation
• Works to prevent recurrence with process improvements

Required Qualifications:

• 2+ years in desktop support or related field
• 1+ year in high-volume call center
• ITIL/ITSM experience (ServiceNow, etc)
• Strong communication and problem-solving skills
• Willing to work shifts and in Taguig
• BA/BS or equivalent
• Preferred: CompTIA A+/Network+/Security+

Note: This posting includes a legally required EEO statement and information about the employer.

Location: Makati City

Job Description

Overview: PayJoy – Technical Support Analyst for customer-facing product support and testing upcoming features. Requires 1-2 years in fintech tech support, testing, and strong communication.

Responsibilities:

• Respond to customer questions and diagnose issues
• Escalate complex issues
• Provide guidance on product usage
• Collaborate with product/engineering/ops
• Test new products and services

Requirements:

• Bachelor's in CS or related field
• 1-2 years fintech tech support/testing
• SQL, testing, ticketing (JIRA, Zendesk), API basics
• Strong communication, customer service
• Team player; willing to learn
• Private health insurance, vacation, development perks

Equal opportunity statement included.