Customer Care Associate

2 weeks ago

Cebu City, Philippines PMAX Global Full time

Provides assistance with customer inquiries related to insurance updates, payments and among others. The Customer Service Associate will be instrumental in customer retention by addressing concerns and Insurance issues, and by communicating in a professional, positive manner. This position requires multitasking skills by listening and speaking to customers, navigating computers, and updating the needed documentation simultaneously.
Duties and Responsibilities:

1. Assist inbound/outbound patient calls
2. Address all queries from patients (insurance update, payment inquiry, refund request, etc.)
3. Understand Client's Business strategy and managed billing concerns
4. Utilize and be familiar with current system functions, applications and enhancements
5. The Customer Care Associate must achieve and maintain Client's Key Performance Measures
6. Suggest and share ideas for system improvement
7. Experiments with and accepts new ideas in a positive and timely manner
8. Ensures confidentiality, integrity, and availability of information critical to fulfilling the
organization's business functions
9. Remain compliant with the relevant business, local and international regulatory and legislative
requirements particularly the Health Insurance Portability and Accountability Act of 1996
(HIPAA)
10. Other related duties may be assigned from time to time
Qualifications and Requirements:
● Preferably College Graduate or at least 2 years in College.
● Degrees and Courses related to the Medical Field is a plus.
● Strong written and verbal communication skills.
● Ability to work effectively with minimal supervision.
● Ability to work with confidential information.
● Able to perform simple mathematical calculations.
● Detail oriented.
● Proficient in the use of email.
● Highly motivated self-starter.
● Organized, able to set priorities and meet deadlines.
● Dependable and reliable.
● Team player being supportive of Department and Company goals and policies.
● Willing to work in night shift
● Previous call center experience related to Medical Accounts and Programs is a plus.

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