Customer Care Associate

4 days ago

Paranaque City, Calabarzon, Philippines Mary Grace Foods, Inc. Full time ₱104,000 - ₱130,878 per year

Hello Applicants

We are on the look out for passionate and dedicated individuals to join our team as Customer Care Associates. If you have excellent communication skills and a heart for service, we'd love to hear from you

Job description:

The Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience.

This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.

Duties and Responsibilities:


• Responds promptly to customer questions and requests via phone, email, chat, or in person.


• Process online orders.


• Provides product, service, or policy information clearly and accurately.


• Guides customers in using company services or navigating procedures.


• Listen to customer concerns, log complaints, and attempts for immediate resolution within scope.


• Escalates complex issues to supervisors or other departments when necessary.


• Accurately documents all customer interactions and updates in the tracking system.


• Maintains up-to-date customer information following Mary Grace Foods, Inc.'s guidelines.


• Follows standard operating procedures and scripts when handling transactions or calls.


• Upholds service quality, communication etiquette, and confidentiality standards.


• Communicates with other departments for order updates, service requests, or issue resolution.


• Ensures timely follow-up with customers on pending concerns.


• Assists in preparing reports, summaries, or updates when needed.


• Participates in team meetings, training sessions, and knowledge sharing.


• Performs other tasks assigned by the immediate superior to contribute to achieving departmental goals.


• Continuously seeks opportunities to learn and develop new skills by adapting to changes and excelling in different situations.


• Adjust plans and priorities to accommodate changes and unexpected situations.


• Role models and upholds Mary Grace Foods' vision, mission, values and customer service model consistently.


• Builds trust, fosters positive relationships, and maintains a healthy work environment by striving to provide accurate information, demonstrating empathy, understanding, and taking responsibility for words and actions.

Qualifications:


• Graduate of Bachelor's degree in Business Administration, Communications, Marketing, or any related course.


• At least six (6) months of work experience in a customer service or support role.


• Open to fresh graduates.


• Good oral and written communication skills Proficiency in Microsoft Office tools and ticketing systems.


• Good time-management skills with the ability to handle various tasks simultaneously


• Ability to remain calm and empathetic under pressure


• Detail-oriented, customer-focused, and can work well in a team environment

Interested applicants may send me a direct message for more information

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