Customer Care Associate

1 week ago

Paranaque City, Calabarzon, Philippines Mary Grace Full time ₱150,000 - ₱250,000 per year

The Customer Care Associate is responsible for providing front-line support to customer by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.

Duties and Responsibilities:

  • Responds promptly to customer questions and requests via phone, email, chat, or in person.
  • Processes online orders.
  • Provides product, service, or policy information clearly and accurately.
  • Guides customers in using company services or navigating procedures.
  • Listens to customer concerns, log complaints, and attempts immediate resolution within scope.
  • Escalates complex issues to supervisors or other departments when necessary.
  • Accurately documents all customer interactions and updates in the tracking system.
  • Maintains up-to-date customer information following Mary Grace Foods, Inc.'s guidelines.
  • Follows standard operating procedures and scripts when handling transactions or calls.
  • Upholds service quality, communication etiquette, and confidentiality standards.
  • Communicates with other departments for order updates, service requests, or issue resolution.
  • Ensures timely follow-up with customers on pending concerns.
  • Assists in preparing reports, summaries, or updates when needed.
  • Participates in team meetings, training sessions, and knowledge sharing.
  • Performs other tasks assigned by the immediate superior to contribute to achieving departmental goals.
  • Continuously seeks opportunities to learn and develop new skills by adapting to changes and excelling in different situations.
  • Adjusts plans and priorities to accommodate changes and unexpected situations.
  • Role models and upholds Mary Grace Foods' vision, mission, values and customer service model consistently.
  • Builds trust, fosters positive relationships, and maintains a healthy work environment by striving to provide accurate information, demonstrating empathy, understanding, and taking responsibility for words and actions.

Qualifications:

  • Graduate of Bachelor's degree in Business Administration, Communications, Marketing, or any related course.
  • At least six (6) months work experience in a customer service or support role.
  • Good oral and written communication skills Proficiency in Microsoft Office tools and ticketing systems.
  • Good time-management skills with the ability to handle various tasks simultaneously
  • Ability to remain calm and empathetic under pressure
  • Detail-oriented, customer-focused, and can work well in a team environment
  • Must be willing to work at Marian Business Park, Parañaque City.

Job Type: Full-time

Work Location: In person

  • Customer Care Associate

    1 week ago

    Paranaque City, Calabarzon, Philippines Mary Grace Foods, Inc. Full time ₱200,000 - ₱250,000 per year

    Hello Applicants We are on the look out for passionate and dedicated individuals to join our team as Customer Care Associates. If you have excellent communication skills and a heart for service, we'd love to hear from youJob description:The Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries,...

  • Customer Care Associate

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Mary Grace Full time ₱250,000 - ₱350,000 per year

    The Customer Care Associate is responsible for providing front-line support to customer by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.Duties and Responsibilities:Responds...

  • Customer Care Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱250,000 per year

    Job Description:Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk-in clients - Residents and VisitorsProvide basic information to basic queries related to the project assignment (e.g. available amenities, house rules)Encoding and monitoring customer concernsReceive parcel deliveryIdentify and screen guests by coordinating...

  • Customer Care Associate

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Mary Grace Cafe Full time $20,000 - $40,000 per year

    I. JOB SUMMARYThe Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate, and courteous assistance while maintaining service quality and company standards.MAJOR...

  • Customer Care Associate

    2 weeks ago

    Paranaque City, Calabarzon, Philippines CAFÉ MARY GRACE Full time ₱258,000 per year

    I. JOB SUMMARYThe Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate, and courteous assistance while maintaining service quality and company standards.MAJOR...

  • Customer Care Analyst/Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines Ocean Network Express Full time ₱600,000 - ₱1,200,000 per year

    Customer Care Analyst/SpecialistJob Description:The position is mainly responsible for:Providing service or information, solutions and relevant details to customers.Main Responsibilities:Handles cargo bookings.Responsible in coordinating the following with concerned groups:Special Container requirement with Equipment ControlApproval of Dangerous Goods (DG),...

  • Marketing Associate

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Lamoiyan Corporation Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionLamoiyan Corporation, established in March 1988, is the first Filipino company to successfully penetrate the local toothpaste market with its brand, Hapee. Known for maintaining high-quality standards, Lamoiyan is beloved by Filipinos nationwide. We offer a variety of affordable oral care, household, and personal care products such as...

  • Beauty Associate

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time ₱30,000 - ₱50,000 per year

    About the role Paramount Human Resource Multi-Purpose Cooperative is seeking a dedicated Beauty Associate to join our team in Paranaque City Metro Manila. As a Beauty Associate, you will be responsible for providing exceptional customer service and high-quality beauty treatments to our valued clients. This is a full-time position with opportunities for...

  • Customer Care Assistant

    3 days ago

    Lucena City, Calabarzon, Philippines Insular Life Assurance Co., Ltd. Full time ₱150,000 - ₱250,000 per year

    JOB PURPOSE:The Customer Care Assistant will provide quality service to the policyholders, agency force and UBP Relationship Managers and Financial Advisers, based on established servicing standards in order to contribute to the attainment of the Company's growth, profitability, servicing and productivity targetsPRINCIPAL ACCOUNTABILITIES:Performs New...

  • AskGS Experience Center Associate

    2 days ago

    Paranaque City, Calabarzon, Philippines Johnson & Johnson Full time ₱1,200,000 - ₱2,400,000 per year

    At Johnson & Johnson (J&J), we are passionate about our mission to care for the world, one person at a time. We adopt research and innovation, providing groundbreaking ideas, products, and services that advance the health and well-being of people globally. As part of our Employee Family, you'll join over 128,700 teammates across more than 275 operating...