Customer Care Associate

3 days ago

Makati City, National Capital Region, Philippines Swift-up Full time ₱240,000 - ₱300,000 per year

About the Role

We are looking for a dedicated and customer-focused Customer Care Associate with at least 1 year of BPO experience to join our growing team. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance to ensure excellent customer experience.

Key Responsibilities

  • Handle inbound and/or outbound customer interactions via phone, email, or chat in a professional and empathetic manner.
  • Identify customer needs, provide appropriate solutions, and ensure issue resolution.
  • Escalate complex concerns to the appropriate team when necessary.
  • Maintain accurate and detailed documentation of customer interactions.
  • Meet performance targets, including response time, quality, and customer satisfaction.
  • Contribute to a positive team environment and uphold company values.

Qualifications

  • Minimum of 1 year BPO experience in customer support or related field.
  • Excellent communication skills in English (both verbal and written).
  • Strong problem-solving and active listening skills.
  • Ability to work in a fast-paced environment and adapt to shifting priorities.
  • Tech-savvy and comfortable using CRM tools, MS Office, or similar platforms.
  • Flexible to work on shifting schedules, weekends, or holidays if required.

What We Offer

  • Competitive salary package
  • Opportunities for career growth and skills development
  • Health and wellness benefits
  • Supportive team culture and collaborative work environment

Job Type: Full-time

Pay: Php17, Php25,000.00 per month

Work Location: In person

  • Customer Care Associate

    24 hours ago

    Marikina City, National Capital Region, Philippines Lead Logistics Innovations, Inc. Full time ₱200,000 - ₱240,000 per year

    Customer Care AssociateThe Customer Care Associate acts as the frontline liaison between LLII and GADC (McDonald's Philippines), handling customer inquiries, complaints, orders, cancellations, and shipment tracking to ensure satisfaction and loyalty. The role supports and guides Customer Care Representatives, coordinates with internal departments, and...

  • Customer Care Associate

    1 week ago

    Makati City, National Capital Region, Philippines CT Link Systems Inc. Full time $40,000 - $60,000 per year

    Job Summary:Customer Care Associate - Non-Technical is a frontline role responsible for managing the intake, tracking, and coordination of support cases and service activities. Acting as the Single Point of Contact (SPOC) for case logging and initial customer communication.KEY RESPONSIBILITIES:Case Handling and CoordinationReceive and log all incoming...

  • Customer Success

    3 weeks ago

    Caloocan City, National Capital Region, Philippines Abby Care Full time

    Customer Success - Family Empowerment AssociateThe RoleWork Schedule: Monday to Friday, 12:00 PM - 8:00 PM Eastern TimeWe're looking for passionate and empathetic individuals to join our team. This is not your typical sales or customer success position. You'll be working with real families with real human problems, and your role is to empower underserved...

  • Contractor Care Associate

    1 week ago

    Quezon City, National Capital Region, Philippines ECLARO Full time ₱400,000 - ₱600,000 per year

    **Role: Contractor Care AssociateJob Summary:**We are looking for a proactive and detail-oriented Contractor Care Associate to assist with various aspects of contractor care after offer acceptance. This role will involve supporting the onboarding process, coordinating background checks and screenings, assist with timesheets, and checking in with contractors...

  • E-Commerce Associate

    24 hours ago

    Makati City, National Capital Region, Philippines InLife Health Care Full time $104,000 - $130,878 per year

    Overall Purpose:The E-Commerce Associate is responsible in executing day-to-day e-commerce activities to drive awareness, new customer acquisition, engagement, and revenue for InLife Health Care.Principal Accountabilities:Perform day-to-day activities of the e-commerce platform.Convert leads to actual sales and establish new business opportunities generated...

  • PATIENT CARE

    7 days ago

    Makati City, National Capital Region, Philippines MANILA BANKERS LIFE INSURANCE CORP Full time ₱250,000 - ₱350,000 per year

    About the role We are looking for a dedicated and caring Patient Care Associate to join our team at the Kaiser Medical Center in Makati City, Metro Manila. This position will involve providing high-quality patient care and support as part of a critical project-based role. As a Patient Care Associate, you will be an integral part of our mission to deliver...

  • Urgent Hiring: Care Connection Officer

    1 day ago

    Makati City, National Capital Region, Philippines Tender Loving Care Disability Services Full time ₱240,000 - ₱300,000 per year

    Position Title: Care Connection Officer Company:Tender Loving Care Aged Care via Emapta Philippines Location:Permanent Work From Home Working Hours:6:00 AM – 3:00 PM PH Time (AU Client) Salary Range:PHP 20,000–25,000 Employment Type:Full-time Reports To:Customer Service Coordinator This role needs to be filled ASAPPurpose of the RoleThe Care Connection...

  • Customer Service Associate

    1 week ago

    Makati City, National Capital Region, Philippines First Life Financial Co. Inc. Full time ₱312,000 per year

    We're Hiring: Customer Service AssociateLocation: Makati City, Metro ManilaEmployment Type: Full-TimeAt First Life Financial Co., Inc., we are dedicated to providing policyholders with reliable service and care. We are on the lookout for a Customer Service Associate who can support clients with their insurance needs while ensuring a smooth and professional...

  • customer service assocate

    5 days ago

    Makati City, National Capital Region, Philippines Value Care Health Systems, Inc Full time ₱150,000 - ₱250,000 per year

    Be part of our growing TEAMWe are looking for goal-oriented individuals to fill in the Customer Service Associate.Assists and answers queries of Value Care clients and or hospital personnel regarding their plan benefit, consultation, admission and utilization.DUTIES AND RESPONSIBILITIESResponsible in handling client's inquiries and concerns pertaining to...

  • Customer Care Officer

    1 week ago

    Makati City, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱150,000 - ₱250,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...