Customer Care Associate

4 days ago


Paranaque City, Calabarzon, Philippines Mary Grace Full time ₱250,000 - ₱350,000 per year

The Customer Care Associate is responsible for providing front-line support to customer by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.

Duties and Responsibilities:

  • Responds promptly to customer questions and requests via phone, email, chat, or in person.
  • Processes online orders.
  • Provides product, service, or policy information clearly and accurately.
  • Guides customers in using company services or navigating procedures.
  • Listens to customer concerns, log complaints, and attempts immediate resolution within scope.
  • Escalates complex issues to supervisors or other departments when necessary.
  • Accurately documents all customer interactions and updates in the tracking system.
  • Maintains up-to-date customer information following Mary Grace Foods, Inc.'s guidelines.
  • Follows standard operating procedures and scripts when handling transactions or calls.
  • Upholds service quality, communication etiquette, and confidentiality standards.
  • Communicates with other departments for order updates, service requests, or issue resolution.
  • Ensures timely follow-up with customers on pending concerns.
  • Assists in preparing reports, summaries, or updates when needed.
  • Participates in team meetings, training sessions, and knowledge sharing.
  • Performs other tasks assigned by the immediate superior to contribute to achieving departmental goals.
  • Continuously seeks opportunities to learn and develop new skills by adapting to changes and excelling in different situations.
  • Adjusts plans and priorities to accommodate changes and unexpected situations.
  • Role models and upholds Mary Grace Foods' vision, mission, values and customer service model consistently.
  • Builds trust, fosters positive relationships, and maintains a healthy work environment by striving to provide accurate information, demonstrating empathy, understanding, and taking responsibility for words and actions.

Qualifications:

  • Graduate of Bachelor's degree in Business Administration, Communications, Marketing, or any related course.
  • At least six (6) months work experience in a customer service or support role.
  • Good oral and written communication skills Proficiency in Microsoft Office tools and ticketing systems.
  • Good time-management skills with the ability to handle various tasks simultaneously
  • Ability to remain calm and empathetic under pressure
  • Detail-oriented, customer-focused, and can work well in a team environment

Job Type: Full-time

Work Location: In person



  • Paranaque City, Calabarzon, Philippines Mary Grace Foods, Inc. Full time ₱200,000 - ₱250,000 per year

    Hello Applicants We are on the look out for passionate and dedicated individuals to join our team as Customer Care Associates. If you have excellent communication skills and a heart for service, we'd love to hear from youJob description:The Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries,...


  • Paranaque City, Calabarzon, Philippines Mary Grace Full time ₱150,000 - ₱250,000 per year

    The Customer Care Associate is responsible for providing front-line support to customer by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.Duties and Responsibilities:Responds...


  • Paranaque City, Calabarzon, Philippines Mary Grace Cafe Full time $20,000 - $40,000 per year

    I. JOB SUMMARYThe Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate, and courteous assistance while maintaining service quality and company standards.MAJOR...


  • Paranaque City, Calabarzon, Philippines CAFÉ MARY GRACE Full time ₱258,000 per year

    I. JOB SUMMARYThe Customer Care Associate is responsible for providing front-line support to customers by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate, and courteous assistance while maintaining service quality and company standards.MAJOR...


  • Cavite City, Calabarzon, Philippines Value Care Health Systems, Inc Full time ₱180,000 - ₱360,000 per year

    Be part of our growing TEAMWe are looking for goal-oriented individuals to fill in the Customer Service Associate.Assists and answers queries of Value Care clients and or hospital personnel regarding their plan benefit, consultation, admission and utilization.DUTIES AND RESPONSIBILITIESResponsible in handling client's inquiries and concerns pertaining to...


  • Lipa City, Calabarzon, Philippines Schola Angelicus Inc. - Cabuyao Full time ₱180,000 - ₱240,000 per year

    JOB SUMMARY:Guide customers in company's transaction flow, answer general queries, and handle concerns and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.MINIMUM REQUIREMENT:a. Educational requirement : With a Bachelor's...


  • Paranaque City, Calabarzon, Philippines Asticom Technology Inc Full time ₱20,000 - ₱40,000 per year

    We are seeking a reliable and customer-oriented Customer Service Associate (CSA) to provide excellent service and support to our clients. The CSA will assist customers with inquiries, transactions, and concerns, ensuring a smooth and positive experience. The ideal candidate is proactive, personable, and able to handle customer interactions professionally and...

  • Beauty Associate

    4 days ago


    Paranaque City, Calabarzon, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time ₱30,000 - ₱50,000 per year

    About the role Paramount Human Resource Multi-Purpose Cooperative is seeking a dedicated Beauty Associate to join our team in Paranaque City Metro Manila. As a Beauty Associate, you will be responsible for providing exceptional customer service and high-quality beauty treatments to our valued clients. This is a full-time position with opportunities for...

  • Marketing Associate

    4 days ago


    Paranaque City, Calabarzon, Philippines Lamoiyan Corporation Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionLamoiyan Corporation, established in March 1988, is the first Filipino company to successfully penetrate the local toothpaste market with its brand, Hapee. Known for maintaining high-quality standards, Lamoiyan is beloved by Filipinos nationwide. We offer a variety of affordable oral care, household, and personal care products such as...


  • Paranaque City, Calabarzon, Philippines Inland Corporation Full time ₱15,000 - ₱250,000 per year

    Department: Freight ForwardingDuty:Ensure the accuracy of all shipping documentsEnsure the corrections of Debit and Credit notesEnsure that all requirements has been doneTask:Check and read emails dailyReceives and counterchecks accuracy of all shipping documentsAssig PRO no. and encodes each shipment in Monitoring ReportSend / Email shipping documents to...