Electrical Support Engineer

21 hours ago

Misamis Occidental Philippines Buscojobs Full time

Electrical Support Engineer (Manufacturing / FMCG) - Calamba

Posted 1 day ago

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world\'s renewable energy data.*

Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company\'s suite of open, data-driven applications enables renewable energy stakeholders to collaborate, automate critical workflows, and maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management. Power Factors fights climate change with code.

* Outside China and India

Role Overview

This role serves as the first point of contact for technical support, delivering exceptional service while triaging and resolving issues. Responsibilities include diagnosing complex L2/L3 network problems, documenting support interactions, and collaborating with internal teams to improve products and processes.

Responsibilities
  • Serve as the primary point of contact for all technical support inquiries, providing exceptional customer service.
  • Perform initial triage and troubleshooting to quickly diagnose and resolve issues.
  • Conduct in-depth network diagnostics to resolve complex L2 and L3 problems without escalation to the network design team.
  • Document all support interactions and resolutions in the ticketing system.
  • Proactively identify recurring issues and collaborate with internal teams to improve products and support processes.
Technical Skills & Qualifications
  • Degree or diploma in Computer Science, IT, Network Engineering, or equivalent practical experience.
  • Proven experience in technical support or network administration, preferably in industrial or telecommunications environments.
  • Strong understanding of the OSI model and core networking concepts.
  • Hands-on experience with networking equipment (e.g., Cisco, Meraki) and command-line troubleshooting.
  • Strong problem-solving skills, written and verbal communication.
Role Variants and Related Postings

Technical Support Engineer / Network Support Engineer postings present with similar responsibilities across multiple locations. See individual postings for location-specific details.

Additional Roles Mentioned
  • Technical Sales Engineer / Fire Protection Systems – needs analysis, product knowledge, proposals, customer education, and CRM responsibilities.
  • Electrical Engineer – various postings with duties including electrical design, regulatory compliance, PEZA, safety, and maintenance responsibilities.
Qualifications Highlights Across Roles
  • Bachelor\'s degree in Electrical Engineering, Information Technology, Computer Science, or related field (or equivalent experience).
  • Licensed electrical engineer where required; applicable certifications for fire protection or safety standards (NFPA, OHS standards) are advantageous.
  • Driving license requirements mentioned in several postings.
  • Experience in project supervision, site visits, risk assessments, and collaboration with cross-functional teams.
Benefits and Work Arrangements
  • Company events, paid training, opportunities for promotion, on-site parking, health and life insurance where listed.
  • Work arrangements include on-site or hybrid possibilities in various postings.

Location notes: Santa Rosa / Laguna / Calamba area postings are included in multiple roles; verify location in the specific posting.

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