Workforce Management Supervisor

3 weeks ago


Laguna Philippines Straive Full time

Job Description The Workforce Supervisor manages day-to-day workforce operations, supervises scheduling activities, and ensures adherence to workforce plans. This role serves as a bridge between strategic workforce planning and operational execution. Key Roles and Responsibilities Supervise daily workforce scheduling and resource allocation Monitor adherence to schedules and service level targets Coordinate with operations managers on staffing adjustments Manage schedule change requests and time‑off approvals Train and develop junior workforce management staff Prepare daily, weekly, and monthly operational reports Handle escalations related to scheduling and capacity issues Ensure compliance with labor regulations and company policies Required Knowledge and Skills 2‑4 years workforce management or operations experience Strong understanding of scheduling principles and constraints Knowledge of contact center operations and metrics Experience with workforce management software Leadership and people management capabilities Problem‑solving and conflict resolution skills Understanding of labor laws and scheduling regulations Technical Expertise and Tools Workforce Management Systems (scheduling modules) Microsoft Office Suite (Excel, Outlook, PowerPoint) Time and attendance systems Reporting and dashboard tools Communication and collaboration platforms Basic database and query knowledge Personal Characteristics and Competencies Strong organizational and time management skills Excellent communication and interpersonal abilities Leadership potential with coaching mindset Calm under pressure with crisis management skills Attention to detail and accuracy Flexibility and adaptability to changing priorities #J-18808-Ljbffr


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