WFM (Workforce Management ) Manager

Overview Job Description: The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines...

Join to apply for the Workforce Management Analyst (WFM) role at JPMorganChase If you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center...

Workforce Management Analyst – Philippines (Consolidated Roles) Posted recently. This description combines multiple Workforce Management Analyst postings across different companies. It outlines responsibilities, qualifications, and benefits for roles located in the Philippines. The content reflects the typical WFM responsibilities in call center and BPO...

Overview MEET COMPASS We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you...

Optum National Capital Region, Philippines Workforce Management Capacity Planner As a Capacity Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care...

Overview JOB SUMMARY: Scheduling specialist is a critical role holding responsibilities to support and manage the scheduling activities for the contact center staff. Scheduling specialist must ensure the agent schedules are prepared in accordance with the local labor rules and regulations while aligning them closely to the Intraday staffing requirements...

Job Description Workforce Management Supervisor positions with multiple postings in the Philippines. Responsibilities focus on forecasting, staffing, scheduling, intraday management, reporting, and collaboration with Operations, Analytics, HR, and leadership to meet service levels and drive efficiency. This description consolidates elements from several...

Urgently hiring for one of our direct clients in the Philippines. Job Title: Senior Executive- Workforce Management (RTA/Reporting) Work Mode: Onsite, Night Shift Job Responsibilities: Sending of interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc. Responsible for the monitoring of all issues that may...

About the WFM Team Our Workforce Management (WFM) team ensures operational stability by combining smart planning with real-time execution. We forecast demand, develop staffing plans, and make adjustments in real-time to keep performance on track and minimize disruptions. By protecting service commitments and driving consistency, we help Thumbtack deliver a...

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