Workforce Management Analyst

Reporting Analyst (Workforce Management) The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision‑making across the organization. Key Roles and Responsibilities Design and...

Job Description The Workforce Supervisor manages day-to-day workforce operations, supervises scheduling activities, and ensures adherence to workforce plans. This role serves as a bridge between strategic workforce planning and operational execution. Key Roles and Responsibilities Supervise daily workforce scheduling and resource allocation Monitor adherence...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

Overview The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and capacity...

Position: Workforce AnalystNumber of hours: 40 Hrs/weekSchedule: TBD Job Summary We are seeking a detail-oriented Workforce Analyst to manage staffing, scheduling, and real-time workforce optimization in a dynamic BPO environment. The ideal candidate will analyze call volume trends, forecast staffing needs, and ensure efficient workforce utilization to...

Overview Hyprwork National Capital Region, Philippines Offer: $800-$900 Role: Report Analyst Responsible for analyzing staffing levels, phone system performance, and operational data to ensure efficiency and provide decision-making insights. Responsibilities Workforce ManagementForecast call/chat/email volumes and staffing requirements Create, maintain, and...

About the Role We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re‑engaged within 72 hours. This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot...

Role Description The Real Time Analyst role is a full-time position located on-site in Metro Cebu. The Real Time Analyst will be responsible for monitoring and analyzing real-time data to optimize workforce management. Day-to-day tasks include tracking and reporting on key performance indicators, adjusting staffing levels based on changing needs, and...

Location: McKinleyExperience: 3-5 yearsEducation Qualification: Bachelor's degreeRoles and Responsibilities:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingWill manage workforce analytics staffWill be responsible for manipulating and visualizing data from multiple sources to create Key Performance...

Company Description Helpware is dedicated to helping the world’s most innovative brands scale faster, smarter, and more sustainably. Combining AI-enabled BPM precision with world-class team dedication, we deliver measurable results across customer experience, technology, and growth marketing. Our simple approach involves the right people, the right...