Technical Service Coordinator

1 week ago

Pasay, Philippines Stefanini North America and APAC Full time

The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients.

This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed promptly.

Job Responsibilities
  • Coordinating service delivery: This involves working closely with technical teams to ensure that service delivery is coordinated and efficient. The technical service coordinator is responsible for ensuring that services are delivered in a timely and effective manner.
  • Managing customer relationships: The technical service coordinator is the primary point of contact for clients and is responsible for managing customer relationships. This involves responding to client queries and concerns and ensuring that all issues are resolved in a timely and satisfactory manner.
  • Monitoring service performance: The technical service coordinator is responsible for monitoring service performance and ensuring that service levels meet the agreed-upon standards. This involves analyzing performance metrics, identifying areas for improvement, and implementing process improvements as needed.
  • Reporting and documentation: The technical service coordinator is responsible for maintaining accurate records of service delivery, including service reports, incident reports, and other documentation. They must also provide regular reports to clients and management on service performance.
  • Continuous improvement: The technical service coordinator is responsible for identifying areas for improvement in service delivery processes and making recommendations for process improvements.
Job Requirements
  • Strong communication skills.
  • Experience in infrastructure delivery services and infrastructure technologies.
  • Able to work effectively with technical teams.
  • Deep understanding of service delivery processes and performance metrics (SLAs, OLAs, KPIs, and other relevant metrics supporting delivery quality).
Other Requirements
  • English Business Fluent;
  • Additional language is an asset.
  • Support hours: US/ UK Time Zones
Certification Requirements
  • Any IT Tech Certification for the Infrastructure, Cloud and other related technologies would be a plus.
  • ITIL v4 and ITIL V4 Practices.
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