Assistant Vice President-Project Management-Technical Project Management

1 week ago

Pasay, National Capital Region, Philippines EXL Service Full time ₱1,500,000 - ₱3,000,000 per year
Job Description

This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.

Responsibilities
  • Client Portfolio Management - End to End owner of key accounts from IT Service delivery perspective
  • IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders.
  • Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
  • Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. - Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
  • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
  • Major Incidents Database - Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Qualifications
  • Graduate, Preference for B.E. / B.Tech/ BSCS with industry recognized certifications like ITIL/ ITSM, PMP
  • Minimum 15 years in managing IT service delivery of large client relationship (800+Seats)
  • Willingness to work in a 24 x 7 environment
  • Good understanding of: Network (MPLS, Internet, Site to Site VPN), Systems, VDI Solution and business applications (Citrix, AWS, Horizon VMware, Zscaler, etc), Voice (Avaya, Cisco Finesse, Ring Central, Genesys, AWS, etc)
  • Exposure to and knowledge of Data and AI initiatives and their implementation is an advantage.
  • An industry recognized certification like ITIL / ITSM is an advantage.
  • Understanding of Project management methodology

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