Assistant Manager-Blended-Customer Service

Job DescriptionThe primary responsibility of this role is to oversee the process training needs and ensure that transferring of process knowledge, job concept, and honing skills are delivered effectively through continuous monitoring and improving the process trainers' skills. It also works with the team of assistant managers to oversee the quality of...

Job DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.ResponsibilitiesEssential Functions:People...

Job DescriptionDrive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion.ResponsibilitiesRole/ Responsibilities:Manage the...

Looking to set up your career, join our growing team as. CUSTOMER EXPERIENCE ASSOCIATE(Blended Account Voice and Non-Voice) – Local Telco Account. OPEN TO WITH OR WITHOUT BPO CSR EXPERIENCELocation: One E-Com, MOA Complex, Pasay (Onsite)Job Track Description:Performs business support or technical work, using data organizing and coordination...

Job DescriptionManage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a...

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.Develop in-depth product knowledge and provide accurate information to customers.Assist customers with order processing, shipment tracking, and...

The Outbound Customer Service Assistant (Collection) performs callout to buyers to achieve the desired collection efficiency of the company.DUTIES AND RESPONSIBILITIES:Performs callouts to buyers for the assigned accounts.Sends follow through email for the list of contacted buyers.Prepares and updates statuses of the assigned accounts in a daily...

Job Description:We are looking for an experienced Customer Support Manager to lead our customer service team and ensure a world-class support experience for our clients. This role involves overseeing day-to-day operations, creating efficient support procedures, and ensuring compliance with customs regulations, particularly in relation to the E-TRACC...

Key ResponsibilitiesOversee the day-to-day operations of the Program's Customer Service team.Ensure staffing requirements are met through effective recruitment, workforce planning, and retention strategies.Manage capacity planning and scheduling to ensure optimal resource allocation and service coverage.Handle executive escalations and provide timely...