People Services Coordinator

5 days ago

Pasay, Philippines Entain Full time

Entain Pasay, National Capital Region, Philippines

Overview

Join to apply for the People Services Coordinator role at Entain .

Company description: Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first and delivering exciting, engaging experiences. If you join Entain, it’s your game — let’s win together.

Job Description

As a People Services Coordinator you will be responsible for supporting the business and our employees through the timely and consistent completion of quality 1st line transactional HR activities. Reporting to the People Services Team Leader, you will be part of the People Team, providing a professional, high-quality HR service to employees and managers across the employee lifecycle; offering advice and guidance over the telephone or via the HR case management system.

What You Will Do
  • Onboarding new staff and creating contracts for new starters
  • Triage and deal effectively with 1st line queries via phone or using the case management system
  • Manage cases with an end-to-end mindset
  • Understand customer needs and continuously seek to improve customer service and resolve queries in the first instance where applicable
  • Use workflows and process maps to complete all allocated requests
  • Prioritise work activity to deliver Service Level Agreements
  • Contribute towards the HR strategy by identifying means of improving performance. Assist in reviewing business processes as necessary
  • Handle pay related queries and process pay changes to ensure employees are paid accurately and on time
  • Work closely with Payroll, Compliance and Pensions
Qualifications
  • Good understanding of employment legislation, its application and best practice
  • A broad understanding of the HR employee lifecycle
  • Strong communication and written skills
  • Administrative background
Desirable Experience
  • Experience of working in a HR operations or HR Shared Services role
  • Experience of workflow and case management systems
  • Dealing with complex queries and cases and providing resolutions/advice within SLAs
Additional Information

At Entain, we offer a competitive salary and a range of benefits. Depending on role and location, benefits may include:

  • A regular bonus
  • Healthcare support
  • A stake in our success through our ShareSave scheme
  • Great development opportunities
  • Wellbeing support, and more

Outside of this, you’ll have the chance to be recognized by leaders and colleagues and be part of an inclusive and supportive community where everyone is celebrated for being themselves.

If you need adjustments or accommodations to the recruitment process, at application or interview, please contact us.

At Entain, we do what's right. It’s one of our core values and we’re committed to creating a diverse, equitable and inclusive future for our people and the wider global sports betting and gaming sector. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Human Resources
  • Industries: Human Resources

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Location: Makati, Manila, Pasay, Mandaluyong, Taguig, Quezon City, Philippines (National Capital Region)

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