Operations Coordinator

4 weeks ago

Pasay, Philippines MicroSourcing Full time

Operations Coordinator - Customer Service Join to apply for the Operations Coordinator - Customer Service role at MicroSourcing Position Details Role: Operations Coordinator - Inbound Location: MoA, Two Ecom, MOA, Pasay, Philippines Work setup & shift: Onsite | Day Shift Account: Go People Benefits Above‑market compensation Healthcare coverage from day one, including dependents Paid time‑off with cash conversion Group life insurance Performance bonuses Collaborative and inclusive work environment Flexible work arrangements for work‑life harmony Opportunities for continuous learning and career advancement Celebration of diversity and inclusive culture Key Responsibilities Assist senders in booking and managing delivery jobs. Handle inbound calls from runners needing assistance with job‑related issues, app navigation, or procedural clarifications. Respond to comments or queries via the support section or chat channels promptly and professionally. Log, track, and resolve issues raised by runners during live runs, escalating when necessary. Coordinate with internal teams such as Dispatch and Customer Support to ensure runner concerns are addressed quickly. Assist runners with troubleshooting delivery issues, delays, or updates related to job assignments. Monitor communications and provide clear, supportive guidance. Record key notes, interactions, and resolutions in the system for tracking and performance purposes. Provide feedback on recurring issues and suggest improvements to enhance the runner experience and internal workflows. Qualifications Strong verbal and written English communication skills. Previous experience in customer service, inbound support, or logistics‑related roles. Ability to manage time effectively and prioritize tasks during peak communication periods. Clear and patient explanation of processes to users of varying technical understanding. Professionalism and problem‑solving under pressure. Friendly, solution‑oriented mindset when dealing with customers and colleagues. Bachelor’s degree preferred but not essential if supported by relevant work experience. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. For more information, visit Terms & conditions apply #J-18808-Ljbffr

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