Software Support Specialist

Software Support Specialist – Bacoor / Mandaluyong / Caloocan / Makati / MandaManila

Job listings aggregated from multiple postings. Each listing includes responsibilities, qualifications and location. This refined version preserves the original information while applying proper HTML structure.

1) Job: Software Support / Customer Support – Manila area (Bacoor, Cavite) – Ibex Global / Sapient / Lean Solutions / Caldwell / Sapient Careers / Tech Careers / etc.

Location: Bacoor / Mandaluyong / Caloocan / Makati / Baesa / Makati City / Caloocan City, National Capital Region

Salary: Varies by listing (e.g., ₱150,000 – ₱250,000; ₱336,000; ₱190,000 – ₱300,000; etc.).

Employer: IBEX Global Solutions (Philippines) Inc.; SapientBPO Valenzuela; Tech Careers (by CaldwellCo); Caldwell Communications; Lean Solutions Group; Sapient Careers MNL; etc.

Job Type: Full-time / Permanent / New-Grad / Contract (3 months) variants present. Some postings indicate restrictions on applicants from certain regions.

Job Description (summary across postings)

As a Customer Support/Software Support Specialist, you will be part of a Customer Success or Support team. Responsibilities typically include frontline customer support for software, troubleshooting, issue escalation, maintaining customer records, and collaboration with cross-functional teams to resolve issues and improve products. Some postings emphasize non-voice or non-voice-support scenarios; others target call-center style roles.

Typical duties:

• Provide frontline customer support for software products; troubleshoot and resolve issues or escalate as needed.
• Triage and respond to customer requests; maintain understanding of open support queries.
• Collaborate with Engineering, Product, Sales, and escalation teams to resolve issues and improve services.
• Maintain accurate records of customer interactions and transactions.
• Learn software basics quickly and communicate effectively with customers of varying technical backgrounds.

Key Qualifications ( KSAs / Requirements):

• Bachelor’s degree or equivalent; relevant customer-facing experience preferred (SaaS experience beneficial).
• Strong written and verbal communication; ability to convey technical concepts to non-technical users.
• Problem-solving, multitasking, and time-management skills.
• Self-motivated, proactive, and collaborative team player.
• Experience with CRM/ERP tools or knowledge of SQL/Databases is a plus depending on role.
• Willingness to work in shifts or hybrid arrangements as required by the posting.

Notes: Some postings indicate regional restrictions on applicants.

2) Job: Customer Support – Sapient (Valenzuela / Makati)

Location: Caloocan City / Valenzuela / Makati City, National Capital Region

Salary: Around ₱336,000 (Valenzuela) to ₱150,000 – ₱250,000 (Makati / Makati area) depending on role.

Overview: Mass hiring for Call Center Agents; roles include non-voice and voice support; emphasis on customer inquiries, order records, policy updates, and team collaboration. Benefits often advertised (HMO, leaves, 13th month, etc.).

Responsibilities (examples from listings):

• Resolve customer inquiries, concerns, or complaints and escalate when needed.
• Update records of customer interactions and orders; stay updated on policies and services.
• Contribute to a positive team environment and meet SLAs; assist with onboarding of new customers; train and support others as needed.

Qualifications (examples):

• Strong communication in English; basic computer skills; willingness to learn.
• High school or college background; prior customer service/BPO experience advantageous but not required for some postings.
• Ability to work in a fast-paced environment; flexibility with shifts; willingness to work in non-voice or voice roles.

Note: Some postings indicate region-based applicant restrictions.

3) Job: Customer Support – Makati / Makati City (Lean Solutions Group) – 3-month project

Location: Makati City, National Capital Region

Salary: ₱150,000 – ₱250,000; contract-based with potential for absorption.

Overview: Customer Support Agents on a 3-month project-based contract; role focuses on digital channels (website chat, SMS/text) with occasional emails and escalations.

Key Responsibilities:

• Manage and respond to inquiries about order status, delivery, missing packages via chat and SMS
• Follow up via email; maintain professionalism and accuracy
• Handle multiple concurrent interactions within defined SLAs

Qualifications:

• High school graduate or higher; college preferred
• 1+ year customer service experience an advantage; strong written English
• Multitasking, digital channel proficiency, problem-solving

Performance Metrics:

• 80%+ chats answered within 3 minutes; 90% quality audits

Note: Some postings indicate region restrictions.

4) Job: LSEG Quant Product Specialist – Manila

Location: Makati / Metro Manila region

Salary: Noted as part of posting; typically higher; varies by level.

Overview: Provide specialized customer service to analysts and quants; assist clients with data usage, debugging, and workflow implementations; collaborate with internal teams; training and onboarding of clients; client relationship management.

Requirements:

• Bachelor in Engineering/CS/Finance/Math or equivalent
• Knowledge of databases (SQL, Oracle, Snowflake) and analytics tools
• Experience with quantitative analytics, finance data, and statistics packages (R, SAS, Stata, etc.)
• Strong communication and presentation skills; ability to work with technical and non-technical stakeholders

Note: Advertiser privacy notices and regional restrictions apply in some postings.

What to do next

If you are interested in any of these roles, please apply to the specific posting with your updated resume and cover letter as required. Some postings include privacy notices and regional restrictions; ensure you meet the regional eligibility before applying.

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