Customer Service Relation Officer

Overview

Taguig, National Capital Region Ingram Micro

Posted today

Associate II, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function.
• Normally receives little instruction on daily work. Determines methods and procedures on new assignments.
• May be informal team leader.

College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Qualifications

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Customer Support Associate – Makati / Confidental (Multiple Listings)

Makati, National Capital Region Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

Responsibilities:

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system
• Escalate tickets to the internal team, if needed
• Email shift and work through the email queue from oldest to newest
• Attend coaching sessions and client-improvement training

Qualifications:

• Customer Service in a BPO industry with at least 6 months experience
• Strong English understanding; capable of working with English tooling and Knowledge Base
• Ability to multi-task and work in fast-paced environment
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of customer contacts and provide resolutions
• Growth mindset and willingness to learn
• Basic computer skills with 40 WPM typing and 100% accuracy
• Filipino resident in the Philippines

Location: Ayala Ave., Makati City, Philippines

Salary: Not specified in this listing

SetSchedule – Customer Success Consultant

Makati / Remote

Posted today

Job Description

SetSchedule is the software punch behind the Nation’s most successful Realtors and Professionals. We are looking for a Customer Success Consultant to ensure realtors, our customers, are happy with our product and services 24/7.

Job Highlights

• Full time remote-based position
• Competitive Salary ($7/hr)
• Career development opportunities
• Join a fast-growing real-estate tech company

Responsibilities:

• Supervise the work of User Experience Team (UET) to ensure quality and deadlines
• Resolve customer complaints and provide product/service information
• Provide superior User Experience to members
• Discuss performance issues and manage schedules
• Prepare and issue work schedules and assignments

Qualifications:

• At least 5 years experience as Tech support Team Lead / Supervisor / Manager or equivalent
• Excellent communication and negotiation skills
• Proficiency with Google Docs/Sheets/Meet, Slack, Nextiva, Time Doctor, etc.
• Minimum workstation: PC or laptop with i3+ and 8GB RAM; noise-canceling headset; 25 Mbps wired internet

Benefits:

• Additional leave
• Company events
• Health insurance
• Paid training
• Work from home

Customer Support Representative – Amazon (Makati)

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

Responsibilities

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on first call via proactive support
• Communicate clearly with customers

Qualifications

• At least 2 years of college completed with 3 years BPO experience
• Experience in E-commerce BPO preferred
• Attention to detail, organized, team player
• Strong English communication, good computer and internet skills
• Intermediate Excel skills
• Amenable to night shift in Makati

Salary: Php 25,000 to Php 40,000

Schedule: Night shift

Experience: 3 years in customer service (preferred)

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