Customer Service Officer

WHO WE ARE: RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day

ABOUT THE TEAM

At G5+LeaseLabs, a RealPage company, we live, work and breathe our “Five to Thrive” values and are hard at work developing award-winning, smarter marketing technologies that Change the Game in real estate digital marketing. Our offices are jam-packed with super smart people who go all-in to Make It Awesome and have FUN while doing it. Whether we are delighting our customers with our creative services, throwing epic parties, or giving generously to our community, we Pay It Forward by investing in others.

WHAT YOU’LL DO

PRIMARY RESPONSIBILITIES:

• Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction
• Document customer interactions through the ticket management system
• Establish relationships and trust with customers during interactions
• Provide basic training to customers that may require a how-to session and walkthrough
• Troubleshoot integrated products with customers to isolate issues to root cause
• Manage situations that require real-time solutions and setting clear expectations on resolution plans
• Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics
• Document product knowledge solutions when applicable
• Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned Experience Center areas and more as career progresses
• Perform additional duties as required

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 2 years of customer service experience
• Strong technical and troubleshooting skills (PCs and Internet computing)
• Strong verbal, written and interpersonal communication skills
• Operate during assigned shift determined upon hire based on business need
• Ability to work a flexible schedule, occasional overtime may be requested
• Ability to sit or stand for extended periods of time

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Some college or equivalent combination of education and experience
• Previous call center experience
• Familiarity with basic office productivity software
• Specialized knowledge related to department (GAAP, general trouble shooting)
• Ability to troubleshoot hardware
• Understanding of networking (routers, networks, etc.)
• Experience in housing industry, property management or real estate
• Ability to pay attention to details and specifics
• Adaptable to change such as cross training etc.
• Demonstrated superior levels of over the phone customer service and satisfaction

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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Pasig, Palawan Acom Consumer Finance Corporation

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Job Description

ACOM Consumer Finance Corporation is looking for passionate, innovative, and amazing individuals who are in pursuit of excellence and prominence Be the part of the game-changing team today and #ACOMplishYourDreams

• Work with a multinational company with a rock-solid foundation
• Be part of the Leading Consumer Finance company from Japan
• Experience the wonders of our vast network and extensive history

Responsibilities:

• Ensures that the company policies and procedures are adhered to by the team.
• Manages a team of diverse individuals by monitoring their performance and providing ample feedback/coaching when needed.
• Conducts regular assessment of the team’s KPI’s and addresses areas of improvement for the team.
• Resolves problems/conflicts encountered in the day-to-day activities of the team and other issues/concerns that may arise from time to time.
• Maintains a highly productive and efficient workflow by continuous development and improvement of work processes.
• Participates in strategic business planning, analysis, and implementation geared towards accomplishment of the teams\' goals.
• Translates actual business operations, analysis, and trends on meaningful reports and presentations.

Requirements:

• Bachelor\'s degree holder, any course.
• Keen attention to details with above average communication and presentation skills.
• Adept on using Excel for creation of reports (Pivot, VLOOKUP, and other data analysis tools)
• Proven leadership experience on a Team Lead/ Supervisory capacity preferably in a Financial Services or BPO industry.
• Extensive experience on employee discipline, performance management, motivation, and coaching.
• Minimum of Three (3) years’ experience as a Team Leader/Supervisor.
• Must be willing to work on shifting schedules, holidays, and weekends.
• Willing to work in Ortigas Center

Benefits and Privileges:

• Your Sick Leave will cover you when you feel under the weather.
• A Vacation Leave will always be there for your summer beach time.
• We support our employees with Bereavement Leave from 1st day of work as we understand the feeling of losing someone.
• Our partnered HMO will make healthcare very easy.
• Worry not for your loved ones as we have our Life Insurance.
• Growth and Promotion Opportunities await you in your dedication and passion in striving for excellence.
• Our 5-day work week lets you enjoy a Work-Life Balance to spend more time with what pleases you
• Our compliance with all Government and Labor related regulations ensures your Job Security.

Salary: From Php28,000.00 per month

Schedule: 8 hour shift

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