Customer Relations Officer
1 week ago
Qualifications Work Experience At least 1 year work experience in sales-related frontliner role (i.e. QSR crew, customer service agent, etc.) Source Roles External: Sales, trade marketing, IT, project management, franchising business model experience in Telco, FMCG, Insurance, multi-level Marketing, Service Company Duties and Responsibilities DRIVES PROFITABILITY Delivers Target thru comprehensive digital solutions to customers. Delivers products and services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc Increases revenue thru upgrade of plans/packages, promotion of Value Added Services and endorsement of referrals by effectively assessing customer needs. DELIVERS CUSTOMER EXPERIENCE Ensures first contact resolution and standard for quality and customer service metrics are met by performing the following: Identifies and assesses customers' needs to achieve satisfaction Builds sustainable relationships of trust through open and interactive communication Handles requests and complains, provide appropriate solutions and alternatives to provide first contact resolution Ensures execution of Customer Journey consistently and within prescribed standards. Proactively solicits customer feedback regarding the quality of service provided Maintains existing relationship with customers and advocates VIP handling CUSTOMER RELATIONSHIP MANAGEMENT Builds long term relationship with the customers Responds and handles inquiries, requests and complaints from assigned accounts Acquires new customers from existing customers thru cross selling and upselling. OPERATIONS MANAGEMENT Observes the following processes/guidelines in order to effectively perform the job: Daily Routine for CSOs (dependent on the type of store format where assigned) Sales, Aftersales, Cashiering and Inventory business processes Ensures compliance in monitoring and resolving the following: Post review findings Individual inventory variance Pending transaction in individual worklist Handles inventory operations, (as needed for LCSO assigned as IO reliever Ensure service fulfillment delivery of services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc DIGITAL PROFICIENCY Improves digital skills by checking latest trends in the market. Ensures compliance on e-learning and other training requirements #J-18808-Ljbffr
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Customer Relations
1 week ago
, , Philippines Paylow Staffing Full timeOverview Customer Relations & Project Coordinator — Paylow Staffing. Join to apply for the Customer Relations & Project Coordinator role at Paylow Staffing. Direct message the job poster from Paylow Staffing. Key Responsibilities Customer Engagement: Communicate confidently and persuasively with clients, providing helpful and professional support. Office &...
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Branch Customer Relations Specialist
6 days ago
, Laguna, Philippines Sumisho Motor Finance Corporation Full timeBranch Customer Relations Specialist (LAGUNA) Sumisho Motor Finance Corporation Job Description Duties and Responsibilities Handles all assigned customer-related inbound calls, SMS, and emails. This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments, and payment...
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Administrative Assistant
1 week ago
, Davao del Sur, Philippines Admin Officer Cabantian Branch Full timeResponsibilities We are looking for a highly organized and detail-oriented Administrative Assistant to join our team. The ideal candidate will provide administrative support to ensure efficient office operations and assist with various clerical tasks. Responsibilities include handling correspondence, scheduling meetings, managing files, and providing general...
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Customer Relations Manager
1 week ago
, , Philippines Michael Page Full timeOpportunities for personal and professional growth. Shape and build the Customer Relations function from the ground up. About Our Client Our client is a well-established, family-owned business with deep roots and a strong brand reputation in Northern Luzon. Job Description Develop and lead strategic initiatives aimed at enhancing customer engagement,...
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Customer Relations Supervisor
2 weeks ago
Clark Freeport Zone, Pampanga, Philippines The Medical City Full time ₱900,000 - ₱1,200,000 per yearThe Medical City Clark is looking for a Customer Relations Supervisor who will be responsible for managing a team of customer service representatives, ensuring that they provide outstanding service, and handling escalated customer services. This role requires strong leadership skills, the ability to maintain positive customer relationships, and a commitment...
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Customer Experience Officer
3 weeks ago
, Metro Manila, Philippines Thunes Full timeOverview Join to apply for the Customer Experience Officer role at Thunes . About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile...
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Customer Success Officer
1 week ago
, Metro Manila, Philippines LeapFroggr Full timeOverview Join to apply for the Customer Success Officer role at LeapFroggr . 2 weeks ago Be among the first 25 applicants The job responsibilities include everything related to customer service and happiness. Responsibilities Provide superior customer service by understanding customers' needs. Answer queries and provide complete and accurate information to...
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Owner Relations Specialist
2 days ago
Philippines Telostaff Full time ₱468,000 - ₱504,000 per yearOwner Relations SpecialistAbout Telostaff:We help companies and people be the best version of themselves.Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with...
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Customer Care Officer
3 days ago
Philippines StraitsX Full time ₱150,000 - ₱250,000 per yearAbout the Role The StraitsX team is building the payments infrastructure for Digital Assets in Southeast Asia. We aim to connect millions of individuals and businesses in the region to the Digital Assets market through our suite of products, including Xfers Wallet and Xfers Direct. In 2020, we released our first stablecoin, XSGD, the largest stablecoin in...
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Corporate Marketing
1 week ago
, , Philippines HRTx Inc. Full timeOverview We are one of the country's most established and fast-growing mall retail companies, committed to creating vibrant lifestyle destinations and providing exceptional customer experiences. We are seeking a passionate and dynamic Corporate Marketing Officer (PR Focus) to join our team and strengthen our brand presence through impactful public relations...