
Customer Relations Specialist
2 weeks ago
Job Description
Customer Relations Specialist – Makati
Support our B2B customers in their business travels. The role involves liaising with suppliers and partners to resolve booking issues, maintaining high satisfaction standards, and proactively managing inquiries and requests.
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations when managing bookings, queries, and requests
- Address, preempt, and solve problems; take ownership and anticipate issues before they arise
- Help define and establish best practices with the sales, operations, and customer care teams
- Stay up-to-date with new features and product launches; be prepared for innovation
Qualifications :
- Customer service background in Hospitality (hotels, travel agencies, airlines, offices)
- At least 1 year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience delivering exceptional service in a client-facing role
Job Details :
- Job Types: Full-time, Permanent
- Salary: Php 21,000.00 – Php 25,000.00 per month
- Benefits: On-site parking, Paid training, Pay raise
- Schedule: 8 hour shift
- Supplemental Pay: 13th month salary, Overtime pay
- Location: Makati, National Capital Region (onsite)
Education :
- Senior High School (preferred)
Experience :
- Customer Support Representative: 1 year (preferred)
Language :
- English (preferred)
Shift availability :
- Night Shift (preferred)
- Overnight Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
Posted 19 days ago
Location: Makati, National Capital Region
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