Philippines - Call Center Representative

18 hours ago

Lipa, Philippines Tier1usa Full time

Philippines - Call Center Representative Job Description We’re hiring a Call Center Representative , but first, a bit about us: At Teem, we’re here to help healthcare providers focus on what matters most: caring for their patients. By taking on key support tasks—like handling customer inquiries, scheduling appointments, and managing patient calls—we make it easier for doctors and on‑site staff to deliver their best care. If you’re a strong communicator, quick on your feet, and passionate about providing excellent service, we’d love to meet you Position Summary As a Customer Service Representative , you’ll be a critical part of our team, handling both inbound and outbound calls to support our dental clients and ensure patients have a seamless experience. This isn’t just any customer service role—you’ll also assist with scheduling appointments, processing patient inquiries, and updating records. Whether you’re on the phone helping a patient or documenting interactions in our CRM, your work will help keep things running smoothly for our clients. Key Responsibilities Inbound answering service: Handle inbound calls professionally as the first point of contact for dental clients, providing accurate information and assistance. Outbound recall: Manage outbound calls to schedule dental hygiene appointments and follow up with patients to ensure continuity of care. Customer issue resolution: Address patient inquiries, resolve issues effectively, and escrow more complex matters as needed. Documentation: Log all call details and updates accurately in the CRM system to maintain organized records. Collaboration: Work closely with dental clients and team members to ensure seamless scheduling and service delivery. Performance goals: Meet or exceed metrics, including call response times, appointment scheduling targets, and customer satisfaction scores. Service knowledge: Stay informed about dental‑specific services to better assist patients and enhance the client experience. What You’ll Bring to the Team Strong English communication skills – Clear, confident written and verbal skills to assist patients and dental clients effectively. Experience in customer service or call center roles – Prior experience is a plus, especially in roles involving inbound or outbound calls. Attention to detail – Accuracy in scheduling appointments and documenting interactions is essential. Tech‑savvy mindset – Comfortable using CRM tools and other software to manage call logs, patient records, and scheduling. Problem‑solving skills – Ability to address patient concerns calmly and find solutions efficiently. Time management – Capable of handling high call volumes while staying organized and meeting performance metrics. Adaptability – Flexible availability to work varying shifts, including evenings and weekends. Dental or healthcare experience (preferred) – Familiarity with dental terminology or scheduling systems is a bonus but not required. A team‑focused attitude – Willing to collaborate with colleagues to ensure a smooth and supportive work environment. Perks of Working with Teem Remote work – Skip the commute and work from wherever you’re most comfortable. Training and development – We’re here to support your growth with training to build up your skills. USD pay – Get paid in dollars for your work. #J-18808-Ljbffr

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