Operations Director

Operations Director / Manager - Customer Service & Call Center Team We're looking for a Customer Service and Call Center Leader to take full ownership of the customer experience across a portfolio of consumer brands. This leader will manage an outsourced vendor-operated call centre, optimize systems and workflows, and deliver measurable improvements in customer satisfaction, cost-to-serve, and retention. MUST HAVE: DTC Ecommerce experience + Gorgias, AirCall, Shopify This is a hands-on leadership role —ideal for a high-output operator who thrives in tech-enabled, high-volume DTC eCommerce environments with both subscription and physical product sales. We are looking for someone with strong initiative — proactive, confident, and able to take ownership of the CS team and whole Call Center operations. Brief details about the position Fully remote Direct hire for a US company This is for a consumer products company in the US Work schedule: 9:00 AM to 6:00 PM PST with 1 hour lunch break / 12 AM to 9 AM Philippines Time Employer is still determining the budget for this position; please share your asking salary (taking into account the benefits included). Please send monthly rate, 40 hours per week, in USD. Receive Paid Time Off (PTO) annually, and observe local Philippine holidays. Access to HMO plans after 6 months of employment. Play a pivotal role in the success of a fast-growing, performance-driven company. Long-term opportunity Qualifications 5+ years in customer service leadership roles in DTC eCommerce (subscription & physical products required) as an Operations Manager / supervisor Experience managing outsourced call centers and remote teams. Familiarity with eCommerce tech stacks: Gorgias, Shopify, CheckoutChamp, AirCall, Sigma.ai, etc. Leadership: someone with strong initiative — proactive, confident, and able to take ownership of the CS team and whole Call Center operations. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Human Resources Services #J-18808-Ljbffr