Operations Director

4 days ago

Lipa, Philippines Manpower Genius Full time

Operations Director / Manager - Customer Service & Call Center Team We're looking for a Customer Service and Call Center Leader to take full ownership of the customer experience across a portfolio of consumer brands. This leader will manage an outsourced vendor-operated call centre, optimize systems and workflows, and deliver measurable improvements in customer satisfaction, cost-to-serve, and retention. MUST HAVE: DTC Ecommerce experience + Gorgias, AirCall, Shopify This is a hands-on leadership role —ideal for a high-output operator who thrives in tech-enabled, high-volume DTC eCommerce environments with both subscription and physical product sales. We are looking for someone with strong initiative — proactive, confident, and able to take ownership of the CS team and whole Call Center operations. Brief details about the position Fully remote Direct hire for a US company This is for a consumer products company in the US Work schedule: 9:00 AM to 6:00 PM PST with 1 hour lunch break / 12 AM to 9 AM Philippines Time Employer is still determining the budget for this position; please share your asking salary (taking into account the benefits included). Please send monthly rate, 40 hours per week, in USD. Receive Paid Time Off (PTO) annually, and observe local Philippine holidays. Access to HMO plans after 6 months of employment. Play a pivotal role in the success of a fast-growing, performance-driven company. Long-term opportunity Qualifications 5+ years in customer service leadership roles in DTC eCommerce (subscription & physical products required) as an Operations Manager / supervisor Experience managing outsourced call centers and remote teams. Familiarity with eCommerce tech stacks: Gorgias, Shopify, CheckoutChamp, AirCall, Sigma.ai, etc. Leadership: someone with strong initiative — proactive, confident, and able to take ownership of the CS team and whole Call Center operations. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Human Resources Services #J-18808-Ljbffr

  • Associate Director of Technical Learning

    2 weeks ago

    Lipa City, Calabarzon, Philippines HC Global Fund Services, LLC Full time ₱2,000,000 - ₱2,500,000 per year

    The Associate Director of Technical Learning & Development (L&D) plays a pivotal role in designing, implementing, and managing comprehensive training programs to support HC Global's strategic objectives. This individual leads the entire Technical L&D team, collaborating across departments to drive a culture of continuous learning and align programs with...

  • Associate Director of Technical Learning

    2 weeks ago

    Lipa City, Calabarzon, Philippines HC Global Fund Services, LLC Full time ₱1,500,000 - ₱2,500,000 per year

    About UsHC Global Fund Services, LLC ("HC Global") is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionTheAssociateDirector of Technical Learning & Development (L&D)plays a pivotal role in designing, implementing, and managing comprehensive training programs to support...

  • Manager, Learning

    3 weeks ago

    Lipa, Philippines TTEC Full time

    Manager, Learning & Development Join to apply for the Manager, Learning & Development role at TTEC Your potential has a place here with TTEC’s award-winning employment experience. As a Training Manager - Learning and Development working onsite in Lipa City, Batangas, you’ll be a part of bringing humanity to business. What You’ll be Doing Coach and...

  • Manager, Learning

    3 weeks ago

    Lipa, Philippines TTEC Full time

    Your potential has a place here with TTEC’s award-winning employment experience. As a Training Manager – Learning and Development working onsite in Lipa City, Batangas, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work®...

  • Manager, Learning

    4 weeks ago

    Lipa, Philippines TeleTech Holdings, Inc. Full time

    Your potential has a place here with TTEC’s award-winning employment experience. As a Training Manager - Learning and Development working onsite in Lipa City, Batangas, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work®...

  • Sr. Supply Chain Manager

    2 weeks ago

    Lipa, Philippines Littelfuse Full time

    Join to apply for the Sr. Supply Chain Manager role at Littelfuse Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Littelfuse Talent Acquisition Manager Europe and The Philippines @ Littelfuse Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work...

  • Manager, Account Executives

    2 days ago

    Lipa, Philippines OpenTable Full time

    This is a remote position with upto 60% domestic travel With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team,...

  • Fully Remote

    6 days ago

    Lipa, Philippines Anchored Global Office Full time

    DUTIES AND RESPONSIBILITIES The Corporate Finance Manager will be responsible for the following: Demonstrates strong expertise in financial modeling and financial analysis. Experience with the development and maintenance of financial models to support strategic initiatives across business units. Analyzes financial and operational data to identify trends,...

  • Client Service Team Lead

    2 weeks ago

    Lipa, Philippines FlyFlat Full time

    Client Service Team Lead | Remote | Luxury Travel About FlyFlat FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We’ve grown from 12 to 66 people...

  • EU Business Development Manager

    4 weeks ago

    Lipa, Philippines NTT Full time

    Overview Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA...