Remote Call Center Representative

3 days ago

Lipa, Philippines MCI Full time

Remote Call Center Representative – MCI, a leading business services company that delivers customer experience and outsourcing solutions across multiple industries. We’re looking for enthusiastic professionals to support inbound and outbound customer service initiatives for a portfolio of well-known clients. Position Type: Full‑time (Remote). Candidates must have prior call center experience and reside within 80 km of MCI’s office. A high‑speed internet connection and a quiet, appropriate work environment are required. Key Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem‑solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Qualifications & Requirements Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work‑from‑home experience. Strong command of the English language (written & spoken). Typing speed of 20+ WPM. High‑speed internet connection. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. Authorized to work in the country of the job location. Willing to submit to a Level II background/security investigation with fingerprint. Willing to submit to drug screening. Benefits & Compensation Competitive base salary based on experience. Health, dental, and vision coverage (HMO and additional plans). Employee assistance and wellness programs. Paid training, career growth, and learning opportunities. Performance and loyalty bonuses. Employee shuttle services and off‑site events. Free meals during training and allowances for meals, clothing, laundry, and rice. EEO Statement: MCI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws or regulations. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI does not tolerate discrimination or harassment based on any protected characteristic. #J-18808-Ljbffr

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