Call Center Technical Support Representative: GCS, Philippines: Cebu

3 weeks ago

Lipa, Philippines Teradyne Full time

Overview The Call Center Technical Support Representative is the primary interface for customers' hardware and software technical assistance. They synthesize internal and external feedback into actionable items, support teams and projects delivering solutions to address customer issues, and work with partner organizations to ensure customer satisfaction on key accounts. Business Hours: Monday to Sunday, 24 hours a week. Work Hours: 5 scheduled days which may include weekends, holidays, and on-call. Responsibilities Provide first level technical assistance to Teradyne customers, addressing inquiries related to hardware, software applications and operating systems. Manage daily workload through an incident tracking system and record problem resolutions in a knowledge management system. Collaborate with field and divisional groups, create process documentation, and participate in continuous improvement initiatives. Qualifications Bachelor’s degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or other Engineering related fields. Minimum 1 year of technical experience. Previous experience in a customer-service role is a plus. Knowledge of hardware systems. Proficiency in MS Office (Word, Excel). Strong organizational and critical thinking skills. Excellent phone, verbal and written communication skills. Willing to work on shifting schedules, including night shift. Possibility to work from home subject to business requirements and performance; must maintain effective communication in a virtual environment. Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Semiconductor Manufacturing Additional information We are an equal-opportunity employer and value diversity. We do not discriminate on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, disability status. Reasonable accommodations are provided to participate in the job application or interview process and perform essential job functions. #J-18808-Ljbffr

  • Philippines - Call Center Representative

    2 weeks ago

    Lipa, Philippines Tier1usa Full time

    Philippines - Call Center Representative Job Description We’re hiring a Call Center Representative , but first, a bit about us: At Teem, we’re here to help healthcare providers focus on what matters most: caring for their patients. By taking on key support tasks—like handling customer inquiries, scheduling appointments, and managing patient calls—we...

  • Operations Director

    4 weeks ago

    Lipa, Philippines Manpower Genius Full time

    Operations Director / Manager - Customer Service & Call Center Team We're looking for a Customer Service and Call Center Leader to take full ownership of the customer experience across a portfolio of consumer brands. This leader will manage an outsourced vendor-operated call centre, optimize systems and workflows, and deliver measurable improvements in...

  • Call Center Agent

    2 weeks ago

    Lipa City, Calabarzon, Philippines Knack Global Full time ₱150,000 - ₱250,000 per year

    Job description:We are looking for a skilled and dedicated Customer Service Representative to handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and empathetic manner. The ideal candidate will have strong communication skills and experience in the healthcare BPO industry or sales account experience or virtual...

  • Technical Support Team Leader

    3 days ago

    Lipa, Philippines iCXeed Full time

    Are you a natural leader with a passion for helping teams shine and a knack for solving technical challenges? Join us and help deliver an outstanding support experience for users of cutting-edge solar and battery technology. As our Technical Customer Service Team Lead, you’ll guide a team of Technical Support Representatives, oversee daily operations, and...

  • Alorica SM Lipa Batangas

    3 days ago

    Lipa, Philippines JobsAvenuePH Full time

    Join the Alorica Family as a Call Center Agent! Ready to kick-start your career in a supportive and exciting environment? Alorica is looking for friendly and motivated individuals to join our team as BPO Call Center Agents. No experience? No problem! We'll guide you every step of the way. My name is John Christopher Briagas and I'm one of the Alorica...

  • Alorica SM Lipa

    3 days ago

    Lipa, Philippines JobsAvenuePH Full time

    Join the Alorica Family – Start Your Career Today! "Apply now before our ramp season and boost your chances of becoming an SME, Team Manager, Quality Analyst, or Trainer for our 2025 ramp! We value hard work, dedication, and tenure—grow your career with us and be part of our success!" My name is John Christopher Briagas and I'm one of the Alorica...

  • On-Call Video Editor

    3 weeks ago

    Lipa, Philippines Udacity Full time

    Overview Udacity is now an Accenture company, focused on transforming tech talent through immersive online learning in Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. We collaborate with our content development team on projects for contractors in a flexible, remote capacity. Role Remote on-call video...

  • Call Center Agent – B2B Account

    2 weeks ago

    Lipa A, Philippines Knack RCM Full time ₱240,000 per year

    Key Responsibilities:Customer Service & Communication:Handle distributor inquiries via phone, email, and chat.Explain pricing, contract terms, and rebate calculations clearly.Use active listening and empathy to resolve conflicts and build trust.Contract & Pricing Support:Assist with pricing disputes, rebate clarifications, and contract eligibility.Identify...

  • Corporate Lawyer

    1 week ago

    Lipa City, Calabarzon, Philippines Revolve Full time ₱1,200,000 - ₱2,400,000 per year

    Main purpose of the position:Revolve Group is seeking a practical, detail-oriented, and self-directed Corporate LegalAssociate to support our Philippines operations. Reporting directly to the U.S.-based General Counsel, this role focuses on providing day-to-day legal support for our customer service center in the Philippines and supporting routine Corporate...

  • Accounts Receivable and Collections Specialist

    3 weeks ago

    Lipa, Philippines Isos Technology Full time

    Overview Isos Technology is seeking a detail-oriented Accounts Receivable and Collections Specialist. This role is full-time and blends standard AR duties with the specific tasks of applying customer payments and facilitating the collection of outstanding accounts, as well as assisting the Accounts Receivable Specialist with preparing client invoices. The...