Business Unit Associate

Customer Solutions Teammate – Citi

Location: Bonifacio Global City, Taguig; Job Type: Full time. Posted 1 day ago.

Job Description

The Service Analyst 1 in CBPS is an entry‑level role servicing Citi global clients, delivering a world‑class phone and digital banking experience. Responsibilities include handling general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment, and supporting compliance and risk awareness across product lines.

Responsibilities

• Assist with administration of compliance procedures and control systems for the business review department; monitor, research and respond to compliance inquiries across product lines.
• Ensure accuracy of research and compliance advice for sales force team; prepare written/verbal reports for senior management on status, issues and trends.
• Support sales force and management by implementing recommendations for changes and enhancements; apply knowledge of cross‑team interactions to achieve Customer Service goals.
• Uphold client experience and assess risk in business decisions; escalate and report control issues with transparency.

Qualifications

• International BPO voice experience a plus; college graduate; English proficiency; eligible to work in the Philippines.
• Fresh graduates and those from different industries welcome; high school graduates require 6 months BPO international voice experience.

Benefits include competitive salary (30–40K) and multiple employee benefits; career growth opportunities within Citi.

Note: This advertiser has chosen not to accept applicants from your region.

Location: Taguig; Job Type: Full time. Posted 1 day ago.

Job Description

Join PayPal’s Customer Solutions Operations team to assist customers with inquiries via phone, chat, and other channels, providing accurate responses and timely resolution while maintaining a positive, team‑oriented approach.

Core Responsibilities

• Provide technical and customer support across PayPal products; build strong customer relationships via various contact channels.
• Meet productivity and quality metrics; track inquiries to resolution; log and document responses per workflows.
• Follow up on tickets and transactions; perform other duties as required.

Qualifications

• Minimum 2 years of customer service experience; bilingual in Spanish/English or other language as asset; proficient in MS Office and internet skills.
• Ability to work independently, manage multiple tasks, and learn new software quickly.

PayPal practices equal opportunity employment. This advertiser has chosen not to accept applicants from your region.

Location: APAC Mandarin focus; Posted today.

Job Description

Provide technical assistance and consult on SiteMinder products to customers and partners in the region; build relationships, identify requirements, and ensure timely resolution aligned with SLAs.

What you’ll do

• Deliver technical support for SiteMinder products; develop customer relationships; identify requirements and resolve issues; act as escalation point for frontline teammates.
• Communicate effectively across phone, chat and other channels; ensure timely case resolutions and KPI/SLAs attainment.

Requirements

• Strong customer service and IT technical skills; fluent English; analytical and cross‑platform capabilities; experience in high‑volume support a plus; hospitality industry experience desirable.

Note: This advertiser has chosen not to accept applicants from your region.

Location: Philippines (Taguig). Hybrid working model.

Job Description

Lead end‑to‑end engagements across 5G Core, OSS/BSS, AI, Automation & Analytics; drive market adaptation to Clean Networks, cloud‑native transformation, API monetization; oversee solution lifecycle from pre‑sales to bid management; grow up‑selling and cross‑selling initiatives.

What you’ll do

• Engage operators, regulators and enterprises; champion secure deployments; co‑create localized enterprise use cases; run Value Creation Workshops; maintain trusted relationships externally and internally.
• Govern delivery programs, embed Agile/DevOps, ensure value realization and KPI tracking; align proposals with local market dynamics; develop commercial models for PH market.

Requirements

• 10+ years in telecom/ICT; strong knowledge of 5G Core, OSS/BSS; leadership in customer engagement and end‑to‑end delivery; strong English communication and stakeholder management.

This advertiser has chosen not to accept applicants from your region.