E-Commerce Operation Specialist

2 days ago

Makati, Philippines Sanshen consulting Full time

Job description Position Overview: Focus: Online Shop Platforms, Order Fulfillment, Live Selling. Note: coordinate closely with the Marketing Associate and Multimedia Artist for product campaign rollouts and content scheduling. Job Duties and Responsibilities Coordinate day-to-day operations of the company's various social media platforms and online platforms. Create product listings on online marketplaces such as Shopee, TikTok, Lazada and other e‑commerce platforms. Relay product information to customers. Implement and execute digital marketing campaign/strategy to promote product and gain sales. Maintain relationships with suppliers to ensure products delivered on time and meet quality standards. Manage stock by arranging returns, refunds, and exchanges where appropriate. Manage inventory, supply chain, and logistics to optimize product availability. Process customer orders by coordinating with concerned staff or courier service. Communicate with customers regarding order status, delivery dates, and delivery tracking numbers. Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution. Track status of each shipment and payments of items. Take responsibility for day‑to‑day management of the business in defined accounts. Keep records of customer interactions, process customer accounts and file documents. Handle live selling operations and communicate with customers as moderator (includes analytics and reports after live); knowledgeable about StreamKey, OBS, etc. Schedule posts on all social media platforms; check if posted. Submit daily productivity reports to Manager. Qualifications Bachelor’s Degree in E‑Commerce, Marketing, Business Administration, or related business courses. At least 3‑5 years of experience in E‑commerce, Digital/Online Selling and Marketing. Strong analytical, organizational and multi‑tasking skills. Excellent communication and presentation skills. Pleasing personality. Broad knowledge in e‑commerce platforms such as Shopee, Lazada, TikTok, etc. Great customer service/support. Proficiency in MS Office Suite. Excellent managerial skills for social media platforms such as Facebook, Instagram, TikTok, etc. Job Type: Full‑time Education: Senior High School (Preferred) Experience: E‑commerce: 2 years (Preferred) Work Location: In person #J-18808-Ljbffr

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