Current jobs related to Team Manager | Local Account - Cebu City - Support Services Group

  • CSR | Local Account

    1 week ago


    Cebu City P, Philippines Equicom Services, Inc. Full time ₱156,000 - ₱180,000 per year

    Equicom Services Inc. is urgently looking for Customer Services Representatives | Local AccountInterested applicants may walk-in for a 1 day process at Cebu office or may apply link below:Cebu Office Address: 8F APPLEONE EQUICOM TOWER CEBU BUSINESS PARK, CEBU CITY beside AYALA TERRACES MALL.Qualifications:Fresh graduates are encourage to applyGraduate of any...

  • Local Telco

    2 weeks ago


    Cebu City, Central Visayas, Philippines Conduent Full time ₱240,000 - ₱300,000 per year

    LOCAL TELCO - NONVOICE ACCOUNTYou may walk-in the Recruitment office located at G/F Skyrise Alpha Building, Cebu Business Park, Cebu City from 8:00 AM onwards (Monday-Friday).Job Track Description:Performs tasks based on established procedures.In some areas, requires vocational training, certifications, licensures, or equivalent experience.Responsibility...

  • local telco

    2 days ago


    Cebu City, Central Visayas, Philippines Conduent Full time ₱150,000 - ₱250,000 per year

    LOCAL TELCO - VOICE ACCOUNTYou may walk-in the Recruitment office at 9:00 AM onwards for 1 day process.Location: G/F, Skyrise Alpha Building, Samar Loop St., Cebu Business ParkJob Track Description:Performs tasks based on established procedures.In some areas, requires vocational training, certifications, licensures, or equivalent experience.Responsibility...


  • Cebu City, Central Visayas, Philippines Smartsourcing Full time ₱900,000 - ₱1,200,000 per year

    Step up where precision meets leadership and guide the accounting engine behind smarter businessHi We're Smartsourcing, and we're on the lookout for a detail-loving, team-guiding, all-things-finance-pro Accounting Team Lead to join our growing crew—full-time and on-site. If you're fluent in payables, receivables, and turning chaos into clean...

  • Local Account

    2 days ago


    Cebu City, Central Visayas, Philippines ALL ASIA MANPOWER SERVICES, INC. Full time ₱200,000 - ₱400,000 per year

    About the role This is a full-time customer service role based in Cebu City, Cebu. You will be responsible for providing high-quality support to customers across a range of channels, including telephone, email, and chat. This is an exciting opportunity to join a growing team and contribute to the success of the business.What you'll be doingResponding to...

  • Team Leader

    2 weeks ago


    Makati City, National Capital Region, Philippines Extend Your Team Full time ₱1,320,000 per year

    Company Mission:Our mission is to reduce the cost of capital across the world.About the Company:We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta,...

  • Accounting Manager

    4 weeks ago


    Cebu City, Philippines Ito-Seisakusho Philippines Corporation Full time

    Responsibilities Oversee the daily operations of the finance department, including transactions related to general ledger, receivables, payables, payroll and financial reporting. Analyze company financials and oversee financial planning, forecasting, budgeting, and financial risk management. Maintain accounting policies and processes in compliance with...


  • Makati City, National Capital Region, Philippines Cartrack Full time ₱900,000 - ₱1,200,000 per year

    Join a Global Leader in Smart Mobility – Now Hiring: Customer Care Officer for Local AccountAre you passionate about delivering exceptional customer experiences? Ready to work with a global tech company that's transforming the way the world moves?We're Cartrack – a world-leading smart mobility SaaS company with over 2 million subscribers across 23...

  • Pioneer Local Account

    2 weeks ago


    Makati City, National Capital Region, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱150,000 - ₱250,000 per year

    About the Role We are seeking a dedicated and customer-focused Pioneer Local Account | Call Center (Virtual Process Only) to join the team at YWA HUMAN RESOURCE CORPORATION'. This full-time role will be based in Makati City and will involve providing exceptional customer service through a virtual call centre process.What You'll Be DoingHandling inbound...


  • Mandaluyong City, National Capital Region, Philippines But First, Coffee Inc. Full time ₱900,000 - ₱1,200,000 per year

    As an LSM Manager, you'll be responsible of the following:Local Marketing Strategy - SalesDevelop and execute localized marketing plans that align with the brand's national strategy and store-level goals.Identify opportunities for growth and increased foot traffic in each store's surrounding community.Plot marketing – strategy to increase sales in terms of...

Team Manager | Local Account

4 weeks ago


Cebu City, Philippines Support Services Group Full time

As a Team Leader for our retention account, you will lead by example and drive the success of your team. Your responsibilities will include:

  • Managing and enhancing the productivity performance of agents in client service delivery and revenue generation.
  • Conducting productivity reviews, providing coaching, implementing performance improvement plans, and fostering skills enhancement and development.
  • Training and motivating agents to ensure the completion of high-quality and timely work.
  • Evaluating performance, coaching agents for improvement, and maintaining performance according to set targets.
  • Overseeing the daily attendance of assigned agents.
  • Communicating regularly and effectively with employees at all levels.
  • Creating a positive work environment that supports morale, quality work, and high productivity.
  • Maintaining an atmosphere that encourages employees to share ideas for continuous improvement.
  • Keeping the team aligned with company and client goals and results.
  • Taking responsibility for decisions made and being directly answerable for the team's productivity performance.
  • Completing and submitting all necessary paperwork and reports thoroughly and on time.


About You:

  • Prior Senior Team Leader or Team Manager experience
  • Proficiency in Microsoft Office, especially PowerPoint and Excel.
  • Can speak in Tagalog well
  • Strong team player with excellent communication, presentation, and task management skills.
  • Analytical mindset with problem-solving abilities.
  • Ability to multitask in a fast-paced environment and act with a sense of urgency.
  • In-depth knowledge of performance metrics.

Perks That Await You:

  • Competitive compensation package. #BetterWithSSG
  • Exciting career growth opportunities.
  • A vibrant and inclusive workplace culture.

Ready for the Challenge? Elevate your career with us

If you are ready to take on the challenge of leading a growing team in a retention-focused environment, we want you on our team Take the next step in your career and be part of an organization that values your skills and dedication. Apply now and be ready to elevate your career to new heights

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

#J-18808-Ljbffr